Siena-Luna Di Novella
Montreal,QC
Summary
Dynamic and detail-oriented Secretary at Dr. Jeffrey H Tenser, adept at enhancing operational efficiency through exceptional document organization and meticulous billing accuracy. Proven ability to manage multiple calendars and deliver outstanding customer service, ensuring seamless communication and confidentiality management. Recognized for driving improvements in data verification processes.
Overview
1
1
year of professional experience
Work History
Secretary
Dr. Jeffrey H Tenser
Montreal, Quebec
03.2024 - Current
- Sent and distributed mail and parcels.
- Provided assistance with onboarding new employees by preparing orientation materials.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Organized and maintained filing systems for important documents.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Updated contact lists on a regular basis; created new contacts as needed.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Handled confidential documents with discretion.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Maintained organized filing system of paper and electronic documents.
- Drove customer feedback to deliver information to management for corrective action.
- Handled incoming calls and directed callers to appropriate department or employee.
- Created and updated spreadsheets to track and report data.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Managed multiple calendars and contacts using computer software.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
Education
École Secondaire Antoine-de-Saint-Exupéry
Montreal, QC06-2025
Skills
- Data entry
- Customer service
- Communication skills
- Time management
- Document organization
- Billing accuracy
- Confidentiality management
- Data verification
- Appointment coordination
- Phone etiquette
- File systems management
- Calendar management
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Italian
Native/ Bilingual
Spanish
Elementary
Affiliations
- Baby sitting
- Baseball
- Swimming
- Basketball
- Flag-football
- Music
- Dance
- Cooking
References
References available upon request.
Timeline
Secretary
Dr. Jeffrey H Tenser
03.2024 - Current
École Secondaire Antoine-de-Saint-Exupéry