Siegfrid D'souza
Brampton
Summary
Tech-savvy Junior Technician with 3 months of background installing and maintaining computer operating systems hardware and software packages. An analytical and hardworking individual possessing in-depth knowledge of peripheral computer equipment installation and maintenance, including modems, printers, and scanners. Skillful in explaining technical concepts clearly and simply to non-technical end-users.
Overview
13
13
years of professional experience
Work History
Junior Reclaims Technician
Plan Automation
11.2023 - Current
- Enhanced system performance by conducting thorough diagnostics and identifying areas for improvement.
- Assisted senior technicians in complex installations, resulting in efficient project completion.
- Improved customer satisfaction by providing timely and effective technical support.
- Maintained a safe working environment through adherence to safety protocols and standards.
Logistics Lead/Technical Representative
Proto 3000 Inc
10.2014 - 11.2023
- Shipping & Receiving for the Sales & Orders Team, Reported directly to the engineering services director/manager in handling 100% of the department’s projects
- Intermediate technical knowledge and troubleshooting in all 3D printing systems
- Operated on Stratasys Fortus/Polyjet systems, Envision Tec, and HP systems
- Currently the only shipping and receiving handler for the entire company and all its departments
- Handling all in-office and warehouse supplies for the whole production team and management team
- Expert knowledge of the company’s current CRM software on SOS Inventory
- Intermediate knowledge of parts finishing/execution of all customer projects
- Currently reporting directly to the company’s CEO/Owner/Manager of the Materials department
- Expert knowledge of using FedEx, UPS, and Purolator’s shipping websites in a timely manner
Quality Assurance Testing/Production Line Worker
T.I Automotive Canada
08.2012 - 01.2014
- Manufacturing/Fabrication of break lines, and gas lines of several automotive manufacturers around the world
- Assembling of auto parts
- Testing of the concentricity, thickness, outer diameter, and inner diameter of the finished product
- Utilized sophisticated quality assurance techniques to ensure a uniform product.
Customs Clerk
TST Overland Express, TRANSFORCE
10.2010 - 08.2012
- Extensive knowledge of Shipping and Receiving
- Archived all documents in an effective manner
- Billing, manifesting, documentation, and data entry
- Assisting with import and export documents, Bill of lading, Canada customs invoices, etc
- Contributed as a team member to meet priorities and performance standards
- Provided excellent gratification on sales with over 200 custom brokers in all of Canada
- Experienced knowledge of clearing freight through the CBSA
- Moved and reorganized inventory
- Coordinated the flow of incoming/outgoing documents using tracking systems and processes (OASIS) to ensure timely review and approval
- Participated in the implementation of emergency evacuation procedures for the company and was a member of the Health & Safety Committee
- Performed administrative duties including photocopying, organizing material
Education
High School Diploma -
St. Francis Xavier Secondary School
Mississauga, ONCollege Diploma - Information Technology Professional
Trios College
Toronto, ON01.2025
Skills
- Versatile team player, committed to achieving both personal and professional goals through teamwork
- Superior oral and written communication skills to effectively communicate, concisely, and professionally
- Strong administrative skills and techniques to coordinate and carry out various responsibilities
- Attentive to detail and highly accurate
- Excellent time-management skills, with an ability to work quickly with precision
- Proficient in MS Office Suite
- Dedicated and reliable individual
Websites
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of 12 staff members to facilitate the completion of projects promptly during reclaims.
- Resolved product issues through consumer testing.
Timeline
Junior Reclaims Technician
Plan Automation
11.2023 - Current
Logistics Lead/Technical Representative
Proto 3000 Inc
10.2014 - 11.2023
Quality Assurance Testing/Production Line Worker
T.I Automotive Canada
08.2012 - 01.2014
Customs Clerk
TST Overland Express, TRANSFORCE
10.2010 - 08.2012
High School Diploma -
St. Francis Xavier Secondary School
College Diploma - Information Technology Professional
Trios College
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