Siegfred Plaza
Red Deer,AB
Summary
Highly proactive manager with 5 years of experience in team leadership in Quick Service Restaurant industry. Background includes sales, management and customer service in fast-paced settings.
Overview
13
13
years of professional experience
Work History
Restaurant Manager
SSC Family Restaurants O/A Mcdonalds
04.2019 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Cashier
Circle K
01.2019 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Restaurant Manager
Ruben R. Razon’s Halo halo
11.2014 - 12.2018
- No of Hours Rendered Per Week : 45 Hours, Is the one responsible for the day-to-day operations of the restaurant, the buying of raw material and the processing of the said materials to be made available for sale
- Also handles the clearing of all sales and expense of the operation
- Job Summary: Is in charge of making sure that the restaurant operates efficiently, making sure that the manpower needs of the establishment are met, and that there are enough stocks to be used in the operation
- Handles customer inquiries, complaints and suggestions, and helps develop the menu as necessary.
Operations Supervisor
Shopping Center Management Corporation, SCMC
10.2013 - 10.2014
- City Pampanga, City of, No of Hours Rendered Per Week : 52.5 Hours, Under the direction of the Foodcourt Manager
- Is the one responsible for the operational requirements and supervision of Foodcourt premises, including the tenants that are present in the Foodcourt
- Over all supervision of manpower and resources to maintain profitability of the Foodcourt
- Job Summary: Is in charge of making sure that tenants are complying to mall operating guidelines, which include the proper documentation of daily sales, up to date business permits and operational requirements
- Acts as the mall’s representative in liaising with tenants regarding operational concerns
- Specific Duties and Responsibilities:
- In charge of management of manpower, in ensuring smooth operational flow throughout the business day
- Is in charge of handling operational concerns of tenants, and regularly checks if they are within company ( Mall ) standards
- Regularly checks and monitors tenants compliance with regard to business permits and operational requirements
- In charge of preventive maintenance, and ensuring that mall fixed assets that are part of Foodcourt premises, be in operational order so that efficient use of facilities can be obtained
Assistant Restaurant Manager III, Production Control Manager, Maintenance Manager and Food
First Centenial Foods Corporation, Jollibee
08.2010 - 07.2012
- No
- Of Hours Rendered Per Week : 50 hours Inclusive, Under the direction of the Restaurant Manager and the Managing Director
- Is the one responsible for the over – all supervision of the store premises and management of the manpower and resources of the store
- Maintain profitability and maximize usage of said assets by minimizing cost and utilizing resources effectively, Functions as the PQM (, Safety Manager )
- In charge of ensuring that HACCP standards are conformed to, and that the standards of the company in regards to food handling, proper hygiene are always followed
- Minimizing costs through effective inventory management through proper forecasting.
- Specific Duties and Responsibilities:
- In charge of supervision and management of production team, ensures all products are within “Gold Standard” attributes of the company
- Is in charge of inventory management, procurement of raw materials and the efficient use of the said materials
- As Food Safety Manager, is in charge of monitoring that best food safety practices inside the store are maintained and that the crew are aware of the dangers of mishandling food
- Is also in charge of effectively following HACCP standards
- As Repairs and Maintenance Manager, is in charge of the preventive maintenance and repair of all equipment, inventory of utensils, proper utilization and care
- Is also in charge of minimizing operating costs through efficient usage of the said equipment
- TRAININGS
Education
Business Administration Diploma - Major in Accounting
Red Deer Polytechnic
Red Deer, Alberta12.2020
Bachelor of Science - Business Administration, Hotel and Restaurant Management
Holy Angel University
04.2010
Skills
- Food Preparation and Safety
- Calm and Pleasant Demeanor
- Staff Scheduling
- Control Inventory Costs
- Operations and Procedural Knowledge
- Profit and Loss Reporting
- P&L Responsibility
Timeline
Restaurant Manager
SSC Family Restaurants O/A Mcdonalds
04.2019 - Current
Cashier
Circle K
01.2019 - 04.2019
Restaurant Manager
Ruben R. Razon’s Halo halo
11.2014 - 12.2018
Operations Supervisor
Shopping Center Management Corporation, SCMC
10.2013 - 10.2014
Assistant Restaurant Manager III, Production Control Manager, Maintenance Manager and Food
First Centenial Foods Corporation, Jollibee
08.2010 - 07.2012
Business Administration Diploma - Major in Accounting
Red Deer Polytechnic
Bachelor of Science - Business Administration, Hotel and Restaurant Management
Holy Angel University
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