Siedah Jefferson-Eberhardt
Rancho Palos Verdes
Summary
Results-driven Treatment Coordinator with a specialization in dental advocacy and patient engagement. Skilled in creating and executing treatment plans, facilitating patient understanding of dental procedures. Extensive knowledge of dental terminology, ensuring clear communication and support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Treatment Coordinator & Insurance Specialist
Withers Dental
Manhattan Beach
11.2023 - Current
- Reviewed financials and developed treatment plans, aiding patients in navigating insurance options.
- Ensured transparency in costs by verifying insurance benefits and obtaining pre-treatment estimates.
- Managed front office duties, optimizing scheduling, intake, and patient follow-up.
- Worked closely with clinical team to provide a cohesive experience from consultation through treatment.
Dental Practice Manager / Treatment Coordinator
Affordable Dentures & Implants
Rochester
08.2020 - 10.2023
- Directed daily operations for front and back office teams in high-volume dental clinic.
- Oversaw scheduling and staff development to achieve revenue targets.
- Managed patient relations and resolved concerns to sustain satisfaction and retention.
- Ensured compliance with HIPAA regulations and operational protocols.
Rehabilitation Technician
Rehab Care (Samaritan Bethany)
Rochester
01.2020 - 08.2020
- Coordinated therapy schedules and verified insurance eligibility for patient treatments.
- Maintained accurate patient records and assisted with therapy documentation.
Office Assistant / Receptionist
Epiq Systems (Stinson LLP)
Minneapolis
03.2017 - 12.2019
- Managed administrative tasks, reception, and client communication in a legal office setting.
- Supported day-to-day operations with high attention to detail and client service.
Education
Bachelor of Science - Mass Communications
St. Cloud State University
St. Cloud, MN05-2017
Skills
- Dental office management
- Treatment planning and presentation
- Insurance verification and billing
- Patient scheduling and retention
- Staff coordination and training
- Revenue tracking
- Financial counseling for patients
- Dental software proficiency (Curve, Dentrix, Open Dental)
- HIPAA compliance
- OSHA compliance
Certification
- BLS Certification
References
References available upon request.
Timeline
Treatment Coordinator & Insurance Specialist
Withers Dental
11.2023 - Current
Dental Practice Manager / Treatment Coordinator
Affordable Dentures & Implants
08.2020 - 10.2023
Rehabilitation Technician
Rehab Care (Samaritan Bethany)
01.2020 - 08.2020
Office Assistant / Receptionist
Epiq Systems (Stinson LLP)
03.2017 - 12.2019
Bachelor of Science - Mass Communications
St. Cloud State University
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