Sidra Fatima
Brampton,ON
Summary
Motivated Information Technology Professional student with a results-oriented approach, combining strong technical, administrative, and customer service skills. Eager to further enhance learning through an internship, I bring effective communication and social skills that positively impact team environments.
Overview
6
6
years of professional experience
Work History
Legal Assistant
TSHAH Personal Injury
02.2020 - 04.2022
- Prepared OCF-1 and other documents, such as legal correspondence, and organize and maintain documents in paper or electronic filing system
- Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Observed strict privacy laws to prevent information breaches and protect client data
- Responded quickly to client calls and inquiries, asking open-ended questions to deliver applicable information
- Prepared clients for appointments and interviews, including depositions and testimony
- Transmitted information or documents to clients, using computer, mail, or facsimile machine
- Performed administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
Customer Service
FroggaBio Inc.
06.2016 - 07.2019
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Contributed to business growth by confirming customer satisfaction with service and quality
- Reviewed account and service histories to identify trends and issues
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Documented conversations with customers to track requests, problems and solutions
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Education
TriOS College
Brampton, ON04.2024
Associate of Arts -
Borough of Manhattan Community College
New York, NY06.2011
Skills
- Windows 10
- Windows Server 2019
- Microsoft Suite
- Detail Oriented
- Ability to Multitask
- Exceptional Communication
- Excellent Customer Service
- Fluent in English, Urdu, Punjabi, Hindi, Saraiki
Timeline
Legal Assistant
TSHAH Personal Injury
02.2020 - 04.2022
Customer Service
FroggaBio Inc.
06.2016 - 07.2019
TriOS College
Associate of Arts -
Borough of Manhattan Community College
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