Sidney Nguyen
Toronto
Summary
Dynamic professional with a proven track record in team management and customer service at Pho Hung Vietnamese Restaurant. Enhanced customer satisfaction through effective conflict resolution and communication skills. Successfully coordinated operations, fostering a collaborative environment that drove loyalty and engagement. Committed to creating positive experiences and supporting team success.
Overview
13
13
years of professional experience
Work History
Restaurant Supervisor
Pho Hung Vietnamese Restaruant
01.2018 - Current
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
Tutor
Hung Vuong Learning Centre
05.2015 - 07.2019
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Supported students with helpful study habits and exam strategies.
Volunteer
Parkdale Community Food Bank
01.2012 - 07.2015
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat, and operational facilities to serve program needs.
Education
High School Diploma -
Ursula Franklin Academy
TorontoSkills
- Team management
- Customer service
- Communication
- Conflict resolution
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Restaurant Supervisor
Pho Hung Vietnamese Restaruant
01.2018 - Current
Tutor
Hung Vuong Learning Centre
05.2015 - 07.2019
Volunteer
Parkdale Community Food Bank
01.2012 - 07.2015
High School Diploma -
Ursula Franklin Academy
Similar Profiles
Philip MaPhilip Ma
Food Waiter at Pho Hung RestaurantFood Waiter at Pho Hung Restaurant
hamza rush Anddamonhamza rush Anddamon
Restaurant Waiter, Kitchen Hand at Ph by pho hungRestaurant Waiter, Kitchen Hand at Ph by pho hung
DINH HUY NGUYENDINH HUY NGUYEN
Restaurant Waiter at Pho HungRestaurant Waiter at Pho Hung