Sidney LORCY
2241 Samuel Drive ,ON
Summary
Talented professional consistently handles high-volume over long shifts while keeping focus. Background communicating clearly to complete orders. Multitasker with history of supporting team and customer needs.
Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
Work History
Service Crew Member
Hilton casino lac Leamy
Gatineau, Quebec
03.2021 - Current
- Provided exceptional customer service in a fast-paced casino environment.
- Maintained cleanliness and organization of dining and service areas.
- Assisted in food and beverage preparation according to safety standards.
- Trained new crew members on service protocols and best practices.
- Greeted and served guests with warmth, courtesy and efficiency, leading to loyal, returning customers.
- Maintained a clean work area throughout the shift.
- Took orders, prepared foods and processed payments in full-service establishment.
- Greeted customers and provided excellent customer service.
- Provided support to other staff members during busy hours when needed.
- Checked order accuracy prior to serving it to the customer.
- Followed all safety guidelines when handling food and beverage items.
- Resolved customer complaints with urgency and positive action to satisfy guests and promote return visits.
- Restocked supplies, removed trash and cleaned areas.
- Verified that all guests had an enjoyable experience before leaving the premises.
- Participated in team meetings to discuss operational issues or strategies for improvement.
Customer Service Agent
Athena Ontario
Ottawa, Ontario
05.2019 - 01.2024
- Assisted customers with inquiries and product-related issues.
- Processed customer orders and returns efficiently.
- Managed high-volume of inbound and outbound customer calls.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Provided technical support over the phone when needed.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Strengthened customer retention by offering discount options.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Prevented key account losses by researching discrepancies and correcting problems.
- Updated system with order specifics and customer details, preferences, and billing information.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Contacted customers about potential service upgrades, new services and account changes.
- Took special orders in person and over telephone, generating additional revenue every month.
Education
Le Carrefour School
Ottawa, OntarioBusiness Ethics -
Dominican University College
Ottawa, OntarioSkills
- Customer service
- Food safety standards
- Order processing
- Team training
- Service optimization
- Problem solving
- Attention to detail
- Work ethic
- Cleaning and sanitizing
Languages
French
First Language
English
Upper Intermediate (B2)
B2
Affiliations
- Tennis
- board games
References
References available upon request.
Timeline
Service Crew Member
Hilton casino lac Leamy
03.2021 - Current
Customer Service Agent
Athena Ontario
05.2019 - 01.2024
Le Carrefour School
Business Ethics -
Dominican University College