Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sidney Lopez

San Diego

Summary

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

33
33
years of professional experience

Work History

Store Manager

Oreilly Auto Pats
11.2008 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Martial Arts Instructor

Ho Shin Moo Sool
05.1992 - 01.2020
  • Enhanced student performance by incorporating martial arts techniques and discipline into daily training routines.
  • Evaluated student performance to determine promotion in rank.
  • Led workshops and seminars for advanced students, focusing on specialized techniques and skills refinement.
  • Built strong relationships with parents through regular communication regarding student progress, expectations, and additional support as needed.
  • Developed interactive and dynamic class structure and format to keep students engaged and motivated.
  • Managed dojo business by overseeing finances, scheduling and maintaining equipment.
  • Led by example, demonstrating commitment to continuous personal and professional development in martial arts.

Amusement Ride Operator

Nicita Company Amusement
03.2002 - 10.2008
  • Ensured compliance with state regulations by documenting routine safety checks accurately before each shift start time.
  • Delivered informative pre-ride spiels to guests, setting clear expectations and enhancing their overall experience.
  • Collaborated with team members to ensure smooth transitions between shifts, maintaining consistent ride operations throughout the day.
  • Handled emergency situations calmly, following established protocols to ensure guest safety at all times.
  • Enhanced guest experience by efficiently operating amusement rides and ensuring safety protocols were followed.
  • Collaborated with maintenance staff to address ride malfunctions in a timely manner, minimizing downtime and maintaining guest satisfaction.

Head of Security

Scratch Discotheque
03.2003 - 12.2003
  • Streamlined communication between security staff, improving response times to potential threats.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Head of Security

Soluna Nightclub
03.2002 - 02.2003
  • Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
  • Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
  • Responded quickly and effectively to security breaches or incidents, mitigating potential damage and ensuring prompt resolution.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Sales Associate

Baja Duty Free
06.2002 - 10.2002
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Head of Security

Zooll Nightclub
01.2000 - 02.2002
  • Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
  • Managed a team of security personnel, providing training and development opportunities to ensure their consistent growth and effectiveness.
  • Developed and executed comprehensive emergency response plans, ensuring swift action during crises.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Education

Preparatoria Federal Lázaro Cardenas
Tijuana , México
06.1992

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store merchandising
  • Training and mentoring
  • Store opening and closing
  • Cash management
  • Relationship building and management

Languages

Spanish
Native or Bilingual

Timeline

Store Manager

Oreilly Auto Pats
11.2008 - Current

Head of Security

Scratch Discotheque
03.2003 - 12.2003

Sales Associate

Baja Duty Free
06.2002 - 10.2002

Amusement Ride Operator

Nicita Company Amusement
03.2002 - 10.2008

Head of Security

Soluna Nightclub
03.2002 - 02.2003

Head of Security

Zooll Nightclub
01.2000 - 02.2002

Martial Arts Instructor

Ho Shin Moo Sool
05.1992 - 01.2020

Preparatoria Federal Lázaro Cardenas

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