Sidney Kim
Cloverdale ,BC
Summary
Enthusiastic service expert with four years of experience in the hospitality industry. Adept at upselling and handling guest complaints with professionalism and kindness. Committed to fostering a positive atmosphere that enhances customer loyalty and satisfaction. Someone who loves to contribute to my own local community.
Overview
4
4
years of professional experience
Work History
Hostess/Server/Beverage Cart
Northview Golf and Country Club
Cloverdale , BC
03.2023 - Current
- Assisted in training new host staff on operational procedures.
- Contributed to large-scale projects and tournaments, including the Vancouver Canucks' golf tournaments.
- Handled guest complaints calmly and professionally to ensure satisfaction.
- Built long lasting relationships with customers, resulting in having many loyal regulars.
Head Hostess and Expo line
Big Ridge Brewing Co
Cloverdale , BC
09.2022 - 03.2023
- Fulfilled multiple working positions under high-stress situations and customer volumes.
- Established memorable relationships with employees of all ages and backgrounds, creating a supportive work environment for everyone.
- Coordinated with the kitchen and wait staff to ensure efficient service for my take-out deliveries.
Hostess
S+L Kitchen&Bar
Grandview , BC
02.2022 - 08.2022
- Managed the waiting list, organized the tables, and ensured everything was ready for the guests before they arrived to provide the best experience possible.
- Worked closely with servers and management to ensure the flow of the restaurant for the best atmosphere possible.
- Proactively made sure I always had a task to work on, keeping myself busy.
Education
First Aid
National Life Guard Course
09-2025
High School Diploma -
École Panorama Ridge Secondary School
Surrey BC07-2024
Private Pilots License - Aviation
Amys Flight School
Pitt Meadows Airport Skills
- Customer service expertise has been in the service industry for four years
- Stress management is very comfortable when working with a high customer volume
- Special requests handling will gladly help a customer in any way possible
- Positive and professional will always promote a supportive, safe, and welcoming work environment
- Upselling
- Adaptability as a quick learner, and someone who is always open to constructive criticism, would have no problem working in any position
References
References available upon request.
Timeline
Hostess/Server/Beverage Cart
Northview Golf and Country Club
03.2023 - Current
Head Hostess and Expo line
Big Ridge Brewing Co
09.2022 - 03.2023
Hostess
S+L Kitchen&Bar
02.2022 - 08.2022
First Aid
National Life Guard Course
High School Diploma -
École Panorama Ridge Secondary School
Private Pilots License - Aviation
Amys Flight School