Summary
Overview
Work History
Skills
Languages
Timeline
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Sidney Haslam

Red Deer,AB

Summary

Dynamic Accessory Specialist and Manager at Southside Dodge, I excelled in enhancing customer satisfaction through expert problem-solving and quality assurance. I implemented process improvements and training programs, leading to higher employee retention and streamlined workflows. My analytical thinking and vendor relations skills drove cost reductions and optimized inventory management, significantly boosting operational efficiency.

Overview

2025
2025
years of professional experience

Work History

Accessory Specialist and Manager

Southside Dodge
2011 - 01.2025
  • Assisted customers with the installation of OEM parts and after market accessories.
  • Installed lifts, ceramic coating, expel, vinyl, after market remote starters, all commercial outfitting
  • Conducted vehicle inspections to verify quality control.
  • Maintained accurate records of inventory levels and vehicle availability in the system.
  • Assisted service and sales for customer satisfaction.
  • Provided training for new staff on dealership operations and customer service protocols.
  • Implemented process improvements to enhance customer satisfaction and streamline workflows.
  • Coordinated with service department to resolve customer issues related to vehicle performance.
  • Monitored industry trends to identify opportunities for enhancing dealership offerings and services.
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Improved team collaboration by initiating regular meetings.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Negotiated with suppliers to reduce material costs, improving profit margins.
  • Restructured customer service process, ensuring quicker response times.
  • Led quality assurance efforts, maintaining high standards for all products and services.
  • Conducted in-depth market research for identifying new business opportunities.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Designed employee recognition program that improved morale and reduced turnover.
  • Streamlined project delivery processes, reducing completion times significantly.
  • Initiated sustainability program, reducing company's environmental impact.
  • Assisted in developing strategic plan that aligned with long-term company goals.
  • Optimized inventory management, minimizing waste and reducing costs.
  • Developed training materials to enhance staff proficiency and productivity.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Frequently inspected production area to verify proper equipment operation.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Quality assurance
  • Management collaboration
  • Coaching and mentoring
  • Technical troubleshooting
  • Continuous improvement
  • Vendor relations
  • Knowledge sharing
  • Maintenance and repair
  • Self motivation
  • Time management
  • Multitasking

Languages

English
Native or Bilingual

Timeline

Accessory Specialist and Manager

Southside Dodge
2011 - 01.2025

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Sidney Haslam