Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sidney Ferguson

St. Catharines

Summary

Extremely motivated and a team player with extensive experience in high-volume customer service roles at Mahtay and Tamp Coffee Co. Proven ability to train staff and enhance customer satisfaction through effective communication and multitasking. Smart Serve and Food Handlers certified, committed to maintaining high standards in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Bartender /Lead Barista

Mahtay
10.2023 - Current
  • Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
  • Providing excellent customer service
  • High volume of customers daily and evening
  • Smart Serve Certified
  • Food Handlers Certified
  • Made custom specialty drinks, cocktails, espresso drinks and more
  • Providing all new staff with proper training
  • Prepped food, cooked and served customers from a rotating menu
  • Open and closed restaurant, ensured cash and til were balanced

Barista Shift Supervisor

Tamp Coffee Co.
01.2023 - 09.2023
  • Supervised daily operations to ensure high-quality customer service and beverage preparation.
  • Trained new baristas on coffee brewing techniques and customer interaction standards.
  • Implemented efficient workflows, reducing wait times during peak hours.
  • Open and closed the restaurant
  • Ensured cash and till was balanced
  • Managed store while woking alone
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.

Supervisor

Dollarama
01.2021 - 02.2023
  • Focus on inventory management
  • Resolved any customer complaints
  • Responsible for all safe cash practices
  • Trained and coached all staff members
  • Providing excellent customer service

Education

High School Diploma -

Burlington Central High School
Burlington, ON
06-2016

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Engaging personality
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality

Languages

English

Timeline

Bartender /Lead Barista

Mahtay
10.2023 - Current

Barista Shift Supervisor

Tamp Coffee Co.
01.2023 - 09.2023

Supervisor

Dollarama
01.2021 - 02.2023

High School Diploma -

Burlington Central High School

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Sidney Ferguson