Sidney Beer
Edmonton,AB
Summary
Dynamic leader with a proven track record at Starbucks, enhancing team productivity and customer satisfaction through effective problem-solving and organizational skills. Skilled in multitasking and fostering positive relationships, demonstrated by reduced employee turnover and improved service quality. Excels in teamwork, communication, and reliability, ensuring operational excellence and a harmonious work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor
Starbucks
Edmonton, AB
01.2013 - 10.2015
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Server
The Nest Tap House and Grill
Edmonton, AB
08.2014 - 07.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Diploma -
Ross Sheppard High School
Edmonton, AB07.2009
Skills
- Goal-Oriented
- Employee Motivation
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Attention to Detail
- Time Management
- Excellent Communication
- Organizational Skills
- Interpersonal Skills
- Reliability
Languages
English
Native or Bilingual
Certification
Pro serve certification
Timeline
Server
The Nest Tap House and Grill
08.2014 - 07.2015
Supervisor
Starbucks
01.2013 - 10.2015
Diploma -
Ross Sheppard High School