SIDIQOT YETUNDE AGUNBIADE
Toronto
Summary
Results-driven hotel reservations agent with expertise in managing guest bookings and enhancing customer satisfaction. Known for effective communication and attention to detail, leading to improved operational efficiency and high customer satisfaction scores.
Hospitality and Tourism Management student with strong experience in guest relations, customer service, and front desk support within fast‑paced service environments. Proven ability to create welcoming guest experiences, manage inquiries, process transactions, and support administrative operations. Skilled in communication, conflict resolution, and collaborating with diverse communities. Proficient in Microsoft Office tools and experienced in handling high‑volume guest interactions while maintaining professionalism and confidentiality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Volunteer Services Officer
The Salvation Army Family Store & Donation Center
12.2025 - Current
- Managed volunteer scheduling and activity coordination to enhance productivity and support organizational goals.
- Facilitated training sessions for new volunteers to enhance service delivery effectiveness.
- Streamlined donation intake procedures, facilitating proper handling and categorization of received items.
- Implemented organized inventory systems for donated goods through effective teamwork and communication.
Customer Service Representative
Resolve Staffing Support
05.2024 - 07.2025
- Managed high-volume calls while maintaining a professional demeanor and ensuring customer satisfaction.
- Collaborated with team members to streamline processes, enhancing overall service delivery efficiency.
- Resolved customer inquiries through multiple communication channels, ensuring high satisfaction levels.
- Processed orders and managed returns efficiently, enhancing overall customer experience.
- Documented customer interactions in CRM system, ensuring accurate record-keeping for future reference.
- Provided feedback to management on recurring issues to improve product offerings and service quality.
- Fostered positive relationships with customers, contributing to increased loyalty and repeat business.
Hotel Reservations Agent
Martinos Event and Hotel
03.2021 - 05.2023
- Managed guest reservations using property management system to ensure accurate bookings and payments.
- Responded to inquiries via phone and email, providing exceptional customer service and support.
- Coordinated group bookings, ensuring seamless communication between clients and hotel staff.
- Assisted guests with special requests, enhancing overall experience and satisfaction during their stay.
- Processed cancellations and modifications efficiently, minimizing disruptions to hotel operations.
- Implemented streamlined booking procedures that improved response time for guest inquiries and requests.
- Utilized various software systems for efficient reservation processing and data management.
- Achieved high customer satisfaction scores with prompt and courteous service during reservation calls.
Front Desk Receptionist
Montana Hotel
07.2018 - 01.2020
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Coordinated guest reservations and inquiries, enhancing overall customer satisfaction.
- Trained and mentored new reception staff, improving team performance and service quality.
- Implemented streamlined procedures for handling guest requests, increasing response efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Receptionist
D'alpha & Knight Solicitors
11.2015 - 01.2018
- Managed front desk operations, ensuring efficient client interactions and appointment scheduling.
- Coordinated communication between clients and legal staff, enhancing service delivery.
- Maintained accurate filing systems, supporting document retrieval and office organization.
- Assisted in preparing legal documentation, contributing to case management efficiency.
- Oversaw daily office supply inventory, ensuring adequate resources for uninterrupted operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
Education
Hospitality And Tourism Management
Seneca Polytechnic
Toronto, ON09-2026
Bachelor of Science - Accounting
Lagos State University
Lagos, NIGERIA04-2022
Skills
- Guest Relations & Customer Experience
- Front Desk Operations
- Guest Check‑In & Check‑Out Support
- Reservations Assistance
- Conflict Resolution & Problem Solving
- Cash Handling & Payment Processing
- Administrative Support & Documentation
- Communication (Phone, Email, In‑Person)
- Team Collaboration
- Microsoft Outlook, Excel, Word & Teams
- Relationship building
Accomplishments
- Developed knowledge of hospitality service standards, guest relations, and tourism operations.
- Participated in hospitality‑related projects involving guest experience management and tourism service delivery.
- Gained practical understanding of reservation systems, front desk procedures, and event coordination.
Languages
English
Native or Bilingual
French
Elementary
Certification
- Smart Serve Training - 2026
- Food Safety Handler - 2024
- First Aid and CPR - 2024
- Licensed TICO - 2025
- WHMIS
- IPAC
Timeline
Volunteer Services Officer
The Salvation Army Family Store & Donation Center
12.2025 - Current
Customer Service Representative
Resolve Staffing Support
05.2024 - 07.2025
Hotel Reservations Agent
Martinos Event and Hotel
03.2021 - 05.2023
Front Desk Receptionist
Montana Hotel
07.2018 - 01.2020
Receptionist
D'alpha & Knight Solicitors
11.2015 - 01.2018
Hospitality And Tourism Management
Seneca Polytechnic
Bachelor of Science - Accounting
Lagos State University