Sidiqot Yetunde Agunbiade
Summary
Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Care Executive
Explore Bounty
04.2020 - 06.2023
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated timely responses to online customer communication and researched complex issues.
- Took ownership of customers issues to follow problems through to resolution.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Reservation Associate
Deep Horizon Consult
02.2017 - 03.2020
- Streamlined reservation processes for improved accuracy and guest experience.
- Exceeded monthly sales goals through upselling room upgrades or additional services based on guest needs.
- Worked closely with housekeeping staff to accommodate early check-ins or late check-outs whenever possible for guest convenience.
- Contributed to increased bookings by promoting hotel services and special offers during interactions with guests.
- Improved communication between departments by providing timely updates on guest preferences and special requests.
- Supported front desk operations as needed during peak periods or staffing shortages.
- Assisted in resolving booking issues and concerns, ensuring positive guest experiences.
- Participated in ongoing training programs designed to improve job performance.
- Provided exceptional customer service by responding promptly to inquiries via phone, email, or online chat systems.
- Adapted quickly to changes in pricing structures or room availability, ensuring correct information was provided to guests at all times.
- Processed group reservations, coordinating closely with event planners for successful events.
Education
Advanced Diploma - Tourism Service Management - Travel Services
Seneca College of Applied Arts And Technology
North York, ON04.2026
Bachelor of Science - Accounting
Lagos City Polytechnic
Lagos, Nigeria02.2021
Diploma - Tourism Management & Tour Packaging
Aeroport College of Aviation
Lagos, Nigeris05.2019
Skills
- Customer Support
- Excellent problem-solving abilities
- Call Center Operations
- Customer service background
- Data Entry
Languages
English
Native or Bilingual
Timeline
Customer Care Executive
Explore Bounty
04.2020 - 06.2023
Reservation Associate
Deep Horizon Consult
02.2017 - 03.2020
Advanced Diploma - Tourism Service Management - Travel Services
Seneca College of Applied Arts And Technology
Bachelor of Science - Accounting
Lagos City Polytechnic
Diploma - Tourism Management & Tour Packaging
Aeroport College of Aviation
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