Rafal Nowak

• Collaborate with clients to understand their specific needs, preferences, and vision.
• Source high-quality woods, veneers, and other materials.
• Utilize a range of woodworking tools and machinery, including saws, sanders, planers, and lathes.
• Execute precise cuts, joins, and assemblies to construct custom furniture pieces.
• Apply stains, varnishes, paints, and other finishes to achieve desired textures and colors.
• Sand, polish, and buff surfaces to perfection.
• Ensure safe transport and on-site assembly of furniture.
• Provide detailed cost estimates and timelines for projects.
• Maintain a clean, organized, and safe workshop environment.

• Answer and manage incoming calls, emails, and chat inquiries from customers promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and complaints efficiently, ensuring a high level of customer satisfaction.
• Maintain and update customer records in the CRM system.
• Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service.
• Collaborate with other departments to address and resolve customer concerns.
• Identify and escalate complex issues to supervisors or relevant departments.
• Provide feedback on recurring customer issues to improve processes and products.

• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Documented and detailed calls and complaints using call center's CRM database.

• Set up banquet rooms according to event specifications, including arranging tables, chairs, linens, and place settings.
• Greet guests warmly and professionally, providing excellent customer service throughout the event.
• Serve food and beverages promptly and courteously, ensuring guests' needs are met.
• Clear tables and clean up after events, ensuring the venue is left in good condition.
• Assist with breakdown and storage of equipment and supplies post-event.
• Follow health and safety regulations, maintaining a clean and sanitary work environment.

Note: This position was held as a summer job for three consecutive years.