Parminder Kaur
Winnipeg,MB
Summary
Experienced Shift Manager providing coordinated team delegation and supporting advanced production. Expert collaborator nurturing employee success by developing compatible work teams to increase productivity.
Overview
4
4
years of professional experience
Work History
SHIFT MANAGER
Tim Hortons
07.2020 - Current
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes
- Developed strategies to increase sales and profitability
- Oversaw opening and closing duties and delegated tasks to team members for optimal productivity
- Addressed and resolved customer inquiries and complaints to restore satisfaction
- Delivered exceptional service and addressed customer challenges with tact and diplomacy
- Led and directed team members on effective methods, operations and procedures
- Assessed cash drawers to make daily shift deposits.
TRAINEE
Courtyard by Marriott
04.2021 - 06.2021
- Trained as Front Desk Agent at Hotel
- Greet and Welcome guests with positive impression of organization
- Directing guests and answering their questions
- Trained as Bistro worker
- Operated POS system and delivered food and drinks to guest room
- Worked as Housekeeping Room Attendant
- Stripped and Cleaned Dirty rooms and sanitized Vacant Clean rooms
- Worked as Laundry Attendant
- Washed and folded Linens and learned to operate machinery.
Education
HOTEL AND HOSPITALITY SERVICES -
Manitoba Institute of Trades And Technology
Winnipeg, MB06.2021
Skills
- First AID and CPR
- Communication and Interpersonal skills
- Patience and Empathy
- Creativity and Problem-solving
- Flexibility and Adaptability
- Cleaniness and Hygiene maintainance
Timeline
TRAINEE
Courtyard by Marriott
04.2021 - 06.2021
SHIFT MANAGER
Tim Hortons
07.2020 - Current
HOTEL AND HOSPITALITY SERVICES -
Manitoba Institute of Trades And Technology
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