Summary
Overview
Work History
Education
Skills
Volunteering community involvement
Timeline
Generic

Abubacker Sidheeq Veluthedathodi

Scarborough,ON

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

7
7
years of professional experience

Work History

Real Estate Agent

The Canadian Home Realty Inc
09.2023 - Current
  • Assessing market trends, property values, and comparable sales to help clients make informed decisions
  • Building and maintaining relationships with other real estate professionals, such as other agents, lenders, inspectors, and appraisers, to facilitate smooth transactions
  • Representing sellers, they list properties on the market, create marketing materials, and showcase homes to potential buyers
  • Skillfully negotiating terms and prices on behalf of their clients to achieve the best possible outcomes.

Site Director/Head Concierge

Samsonshield Inc
10.2019 - 09.2023
  • Manage, lead and train a cohesive building security associates with proper guideness and provide directions to building contractors and other staffs
  • Work closely with the property manager to coordinates the activities of professional trade and ensure seamless operations of the property
  • Responsible for securing the premises through risk assessments, inspecting maglock, key scan functions, and CCTV surveillance
  • Attend multiple emergency such as fire alarm, flood, elevator entrapment, gas leak and power outrage
  • Identify FOB transactions, review footage, provide evidence to Toronto Police Officers
  • Writer and audit report such as KPIs, Daily summary report, security incident reports, etc.

Customer Service Representative

Popeyes Louisiana Kitchen
01.2019 - 09.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Relationship Manager

Al Ameen Flour and Oil Mill
04.2017 - 11.2018
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Analyzed customer feedback to improve products and services, resulting in increased overall satisfaction levels.
  • Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
  • Developed long-term relationships with customers through personalized interactions, ensuring loyalty and repeat business.

Education

Bachelor’s in business administration – specialization in Finance -

Calicut University
India

Post Graduation Diploma - Banking And Financial Services

Canadian All Care College
06.2025

Post-degree Certificate in Human Resources Management -

York University
09.2020

Skills

  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Conflict Resolution
  • Proficient in Microsoft Office Suite
  • Ability to work under pressure and manage multiple tasks
  • Call Management
  • Customer Relationship Management (CRM)

Volunteering community involvement

  • Santhanam Charitable Trust, Joint Secretary, India, 05/2017, 09/2018, Construct new strategies and fund-raising ideas, conduct meeting, record Minutes and organizational transactions., Conducted social media awareness programs and classes.
  • Career Centre @ York University, Attended multiple career conversations events as an alumni panelist, offering new immigrants and current students’ insights and tips on how to develop their career paths and sharing personal stories to achieve their goals.

Timeline

Real Estate Agent

The Canadian Home Realty Inc
09.2023 - Current

Site Director/Head Concierge

Samsonshield Inc
10.2019 - 09.2023

Customer Service Representative

Popeyes Louisiana Kitchen
01.2019 - 09.2019

Customer Relationship Manager

Al Ameen Flour and Oil Mill
04.2017 - 11.2018

Bachelor’s in business administration – specialization in Finance -

Calicut University

Post Graduation Diploma - Banking And Financial Services

Canadian All Care College

Post-degree Certificate in Human Resources Management -

York University

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Abubacker Sidheeq Veluthedathodi