Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sidharth Venkatachalapathy

Toronto,Canada

Summary

Dynamic leader with a proven track record at Impact Kitchen, driving operational efficiency and enhancing customer experience. Expert in financial management and strategic planning, successfully managing a $4.2M budget. Skilled in coaching teams to achieve top performance, fostering a culture of excellence and accountability. Passionate about cost control and delivering exceptional results.

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Manager

Impact Kitchen
Toronto, Canada
01.2024 - Current
  • Successfully managed an increased incremental sales location, leading a larger team with a budget of $4.2M in annual revenue.
  • Supervised and enhanced operations by adhering to standards, COGS Focused, reducing waste and streamlining efficiency while training individuals to ensure consistency across locations.
  • Oversaw operations across two locations, maintaining KPI focus and strong financial results.
  • Fostered a high-performance culture through coaching, accountability, and hands-on leadership.
  • Strengthened operational systems to support scale and drive guest satisfaction.

Assistant General Manager

Impact Kitchen
Toronto, Canada
09.2021 - 01.2024
  • Successfully developed, trained, and coached individuals preparing for the launch of a new location.
  • Spearheaded day-to-day operations, consistently hitting key performance metrics and outperforming budget by meeting all KPIs.
  • Elevated the location into one of the most consistent and top-performing units within Impact Kitchen.
  • Oversaw guest experience initiatives, complaint handling, and staff training to ensure high standards of service and team accountability.
  • Collaborated with leadership to maintain optimal par levels, control costs, and build bench strength through hiring and development.

Supervisory Administrative Specialist

Loblaws
Toronto, Canada
08.2020 - 08.2021
  • Managed administrative tasks to support efficient store operations.
  • Coordinated schedules for staff to optimize workflow and coverage.
  • Oversaw inventory management processes to ensure stock availability.
  • Assisted in training new employees on company policies and procedures.
  • Developed and maintained filing systems for records and documentation.

Service Supervisor

Pa Pa Ya
Mumbai, India
06.2017 - 12.2019
  • Company Overview: Massive Restaurants Pvt Ltd
  • Massive Restaurants Pvt Ltd
  • Trained and mentored staff on best practices in food preparation and service.
  • Managed inventory levels to ensure availability of key ingredients and supplies.
  • Implemented standard operating procedures for food safety and hygiene compliance.
  • Collaborated with management on promotional events to boost customer engagement.

Service Supervisor

Indigo
Mumbai, India
07.2015 - 04.2017
  • Company Overview: Degustibus Hospitality Pvt Ltd
  • Degustibus Hospitality Pvt Ltd
  • Assigned, trained and managed service staff to ensure quality customer service.
  • Analyzed customer feedback data to develop strategies for improving service levels.
  • Aided onboarding team members with one-on-one training sessions.
  • Conducted weekly meetings with team members to discuss goals and objectives.
  • Delivered exceptional customer service and handled inquiries and complaints.

Education

Post Grad Diploma - Operations Management

Seneca college of applied arts and technology
Toronto
01.2021

Post Grad Diploma - Hospitality Management

Seneca School of Business
Toronto
11.2020

Institute of Hotel Management Catering Technology and Applied Nutrition -

Mumbai, Maharashtra
04.2014

Skills

  • Financial management
  • Operational efficiency
  • Cost control
  • Sales strategy
  • Compliance management
  • Customer experience improvement
  • Strategic planning
  • Total quality management

Certification

  • Bartender Certification, Maison by Pernod Ricard
  • Smart Serve
  • Guest Service Gold

Timeline

General Manager

Impact Kitchen
01.2024 - Current

Assistant General Manager

Impact Kitchen
09.2021 - 01.2024

Supervisory Administrative Specialist

Loblaws
08.2020 - 08.2021

Service Supervisor

Pa Pa Ya
06.2017 - 12.2019

Service Supervisor

Indigo
07.2015 - 04.2017

Post Grad Diploma - Operations Management

Seneca college of applied arts and technology

Post Grad Diploma - Hospitality Management

Seneca School of Business

Institute of Hotel Management Catering Technology and Applied Nutrition -

Sidharth Venkatachalapathy