Sidharth Venkatachalapathy
Toronto,Canada
Summary
Dynamic leader with a proven track record at Impact Kitchen, driving operational efficiency and enhancing customer experience. Expert in financial management and strategic planning, successfully managing a $4.2M budget. Skilled in coaching teams to achieve top performance, fostering a culture of excellence and accountability. Passionate about cost control and delivering exceptional results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Impact Kitchen
Toronto, Canada
01.2024 - Current
- Successfully managed an increased incremental sales location, leading a larger team with a budget of $4.2M in annual revenue.
- Supervised and enhanced operations by adhering to standards, COGS Focused, reducing waste and streamlining efficiency while training individuals to ensure consistency across locations.
- Oversaw operations across two locations, maintaining KPI focus and strong financial results.
- Fostered a high-performance culture through coaching, accountability, and hands-on leadership.
- Strengthened operational systems to support scale and drive guest satisfaction.
Assistant General Manager
Impact Kitchen
Toronto, Canada
09.2021 - 01.2024
- Successfully developed, trained, and coached individuals preparing for the launch of a new location.
- Spearheaded day-to-day operations, consistently hitting key performance metrics and outperforming budget by meeting all KPIs.
- Elevated the location into one of the most consistent and top-performing units within Impact Kitchen.
- Oversaw guest experience initiatives, complaint handling, and staff training to ensure high standards of service and team accountability.
- Collaborated with leadership to maintain optimal par levels, control costs, and build bench strength through hiring and development.
Supervisory Administrative Specialist
Loblaws
Toronto, Canada
08.2020 - 08.2021
- Managed administrative tasks to support efficient store operations.
- Coordinated schedules for staff to optimize workflow and coverage.
- Oversaw inventory management processes to ensure stock availability.
- Assisted in training new employees on company policies and procedures.
- Developed and maintained filing systems for records and documentation.
Service Supervisor
Pa Pa Ya
Mumbai, India
06.2017 - 12.2019
- Company Overview: Massive Restaurants Pvt Ltd
- Massive Restaurants Pvt Ltd
- Trained and mentored staff on best practices in food preparation and service.
- Managed inventory levels to ensure availability of key ingredients and supplies.
- Implemented standard operating procedures for food safety and hygiene compliance.
- Collaborated with management on promotional events to boost customer engagement.
Service Supervisor
Indigo
Mumbai, India
07.2015 - 04.2017
- Company Overview: Degustibus Hospitality Pvt Ltd
- Degustibus Hospitality Pvt Ltd
- Assigned, trained and managed service staff to ensure quality customer service.
- Analyzed customer feedback data to develop strategies for improving service levels.
- Aided onboarding team members with one-on-one training sessions.
- Conducted weekly meetings with team members to discuss goals and objectives.
- Delivered exceptional customer service and handled inquiries and complaints.
Education
Post Grad Diploma - Operations Management
Seneca college of applied arts and technology
Toronto01.2021
Post Grad Diploma - Hospitality Management
Seneca School of Business
Toronto11.2020
Institute of Hotel Management Catering Technology and Applied Nutrition -
Mumbai, Maharashtra04.2014
Skills
- Financial management
- Operational efficiency
- Cost control
- Sales strategy
- Compliance management
- Customer experience improvement
- Strategic planning
- Total quality management
Certification
- Bartender Certification, Maison by Pernod Ricard
- Smart Serve
- Guest Service Gold
Timeline
General Manager
Impact Kitchen
01.2024 - Current
Assistant General Manager
Impact Kitchen
09.2021 - 01.2024
Supervisory Administrative Specialist
Loblaws
08.2020 - 08.2021
Service Supervisor
Pa Pa Ya
06.2017 - 12.2019
Service Supervisor
Indigo
07.2015 - 04.2017
Post Grad Diploma - Operations Management
Seneca college of applied arts and technology
Post Grad Diploma - Hospitality Management
Seneca School of Business
Institute of Hotel Management Catering Technology and Applied Nutrition -
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