Sidharth Malik
New Westminster,BC
Summary
Seller Support Associate with 7+ years of experience in providing proficiency, commitment and productivity to online sellers. Exceptionally strong performance working independently or in team environments. Specializes in building client relationships and exceeding core metrics for service
Overview
8
8
years of professional experience
1
1
Certification
Work History
SSA (Sales Support Associate)
Canada Life
07.2023 - Current
- Prepare quotes and presentations via in-house software and Microsoft Office suite tools
- Package and email annual renewals to advisors on behalf of Account Executives
- Underwrite and price new groups and amendments
- Work collaboratively with Group Benefit Analysts and Account Managers to deliver Canada Life products to the market
- Develop a strong competency of our systems and processes
- Act as a liaison between our office and advisors to investigate and gather missing information
- Certain assignments and specialized tasks: such as broker commissions, report creation, and other various administrative duties
- Developed comprehensive knowledge of company products and services to effectively address customer inquiries.
- Provided sellers with accurate information concerning platform policies for sales, database issues, and listing inaccuracies.
Document Prep-Specialist (Admin)
IKEA
05.2023 - 06.2023
- E-Digitization project
- Report to HR head which would include working with both professional and personal calendar sets and circulating meeting invites
- Document management.
- Categorizing each document for the easy understanding.
- Execute on a variety of administrative tasks that will help facilitate the HRD. Such tasks include Documents of employees, Employee training, training records, certificates management.
- Contract
Business Analyst
Vinsys IT Services Pvt. Ltd.
09.2021 - 12.2022
- Exceeded quantitative metrics on customer metrics.
- Customer retention.
- Added New Clients in the BU.
- Documentation (FRD, BRD, SRS, Workflows).
- Actively maintained and update customer accounts in CRM & ERP.
- Grew Existing customer accounts by 30% through exceptional customer service and effective sales techniques
- Quickly triaged incoming calls, and escalated calls when necessary, reducing the average to resolution.
- Maintain clear and timely communication to develop positive relationships.
- Efficiently prioritize work and provide timely updates to stakeholders on progress.
Business Analyst
Vinsys IT Services Pvt. Ltd.
07.2019 - 03.2021
- Exceeded quantitative metrics on customer metrics.
- Customer retention.
- Actively maintained and update customer accounts in CRM.
- Grew Existing customer accounts.
- Quickly triaged incoming calls, and escalated calls when necessary, reducing the average to resolution.
- Maintain clear and timely communication to develop positive relationships.
- Efficiently prioritize work and provide timely updates to stakeholders on progress.
Sales Executive (Business Analyst)
Mr. Kitchen Industries
07.2018 - 07.2019
- Client Interaction.
- I was dealing with purchase managers of the builders.
- I was dealing with contractors (Installer’s) of modular kitchen
- Handled design team.
- Per kitchen Costing (Depends on material)
- PPT’s of the kitchen designs.
- Follow and adhere to all given instructions including work procedures, Standard Operating Procedures (SOPs) and current Good Manufacturing Practices (cGMP).
Education
Bachelor of Arts - Economics
Allahabad University
India01-2018
MBA - Information Technology
Narsee Monjee Institute of Management Studies
MUMBAISkills
- Microsoft office expertise
- SharePoint
- CRM software
- Salesforce proficiency
- Departmental reporting
- Customer relationship management
- Performance tracking
- Sales strategy development
- Teamwork
- Time management
- Problem-solving abilities
- Multitasking
- Organizational skills
- Product knowledge
- Goal setting
- Adaptability
Accomplishments
One of the accomplishment is I would say moving from your home country to your dream country was a challenge but I did it. Getting job, settling your family. I am happy, I did it.
Languages
English
Full Professional
Certification
SAFe Agile 5.1 – March 2023
Status in Canada:
Permanent Resident
Timeline
SSA (Sales Support Associate)
Canada Life
07.2023 - Current
Document Prep-Specialist (Admin)
IKEA
05.2023 - 06.2023
Business Analyst
Vinsys IT Services Pvt. Ltd.
09.2021 - 12.2022
Business Analyst
Vinsys IT Services Pvt. Ltd.
07.2019 - 03.2021
Sales Executive (Business Analyst)
Mr. Kitchen Industries
07.2018 - 07.2019
Bachelor of Arts - Economics
Allahabad University
MBA - Information Technology
Narsee Monjee Institute of Management Studies