Sidharth Kajla
North York,Ontario
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Amazon.in
01.2020 - 08.2023
- Developed and updated databases to handle customer data.
- Responded to customer requests for products, services, and company information.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Investigated and resolved customer inquiries and complaints quickly.
Retail Sales Associate
Zara
01.2015 - 04.2019
- Developed strong rapport with customers and created positive impression of business.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Post-Degree Certificate - Project Management
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON08.2024
Bachelor of Arts - Food And Beverage Studies
International Institute of Hotel Management
New Delhi09.2010
Skills
- Exceeding Customer Expectations
- Fluent in English
- Building Customer Loyalty
- Phone Etiquette
Languages
English
Professional Working
Timeline
Customer Service Representative
Amazon.in
01.2020 - 08.2023
Retail Sales Associate
Zara
01.2015 - 04.2019
Post-Degree Certificate - Project Management
Cambrian College of Applied Arts And Technology
Bachelor of Arts - Food And Beverage Studies
International Institute of Hotel Management
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