SIDHARTH CHANDNA
London,Canada
Summary
Dynamic Project Management skills with expertise in leading cross-functional teams, managing budgets, and delivering projects on time and within scope. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Bill Gosling Outsourcing
Ontario, Canada
01.2024 - 06.2024
- Demonstrated strong communication skills to reassure and guide CAA members through stressful situations
- Accurately recorded service requests and customer interactions in the company database
- Gathered the opinions of respondents who have experience with the client's services
Market Researcher - Interviewer
Logit Group
Ontario, Canada
06.2023 - 01.2024
- Conducted market research interviews on calls with over 2000 individuals and businesses to gather data and insights on various products, services, and industries, converting 60% interactions to an impactful survey
- Utilized a variety of research methodologies, including telephonic interviews, and online surveys, to collect primary data to enhance the quality of gathered insights
- Presented and recorded data accurately and efficiently, ensuring the integrity of research findings
Logistics-Fulfillment
Raghav Fab
Delhi, India
01.2022 - 01.2023
- Developed and executed strategic plans to streamline logistics operations, saving the firm 20 paid hours/week
- Collaborated with cross-functional teams to identify process bottlenecks and implement process improvements which resulted in an increase in 20 per cent profit and customer satisfaction by reducing delivery time
- Coordinated with suppliers and vendors to ensure timely deliveries of merchandise for promotions and displays
Logistics Coordinator
Jyoti Automobiles (NEXA - Maruti Suzuki)
, India
01.2019 - 01.2021
- Developed plans to maintain smooth flow of inventory and raw materials
- Actively engaged with customers by handling inquiries, processing their orders, and offering tailored information on Inter-Community Shuttle services, ensuring a positive and informed customer experience.
Education
Postgraduate Certificate - Project Management
Fanshawe College
Ontario12-2024
Postgraduate Certificate - Supply Chain Management Logistics
Fanshawe College
Ontario12-2023
Bachelor of Business Administration - International Business
Amity University
India01.2017
Skills
- High degree of customer service in a fast-paced environment
- Proficient with Google Chrome/Apps
- Material Planning
- Warehouse support
- Excellent reading and writing skills
- Excellent communication skills
- Able to lift heavy weights up to 70 lbs
- Microsoft Power BI Desktop for Business Intelligence, Udemy – Maven Analytics, Chris Dutton, certification
- Mastering Microsoft 365 (2022), Udemy – Bigger Brains, Certification
- Customer Service Training, Udemy – Webucator Training, Certification
- Lean Six Sigma Foundations, LinkedIn Learning – Completed Jan 09, 2024
- Call Management
- Experience in ensuring signage accuracy
- Critical thinking
- Active listening
- Multitasking
- Ability to work in high-pressure situations
Timeline
Customer Service Representative
Bill Gosling Outsourcing
01.2024 - 06.2024
Market Researcher - Interviewer
Logit Group
06.2023 - 01.2024
Logistics-Fulfillment
Raghav Fab
01.2022 - 01.2023
Logistics Coordinator
Jyoti Automobiles (NEXA - Maruti Suzuki)
01.2019 - 01.2021
Postgraduate Certificate - Project Management
Fanshawe College
Postgraduate Certificate - Supply Chain Management Logistics
Fanshawe College
Bachelor of Business Administration - International Business
Amity University
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