Sidharath Dhiman
Edmonton,AB
Summary
Cheerful and upbeat with a history of exceeding customer and patron expectations. Calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Security Guard
GPS
Edmonton, AB
01.2023 - 03.2023
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Checked and verified photo identification prior to granting facility access.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Security Guard
Gaarda
Edmonton, AB
08.2020 - 07.2022
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Responded to and thoroughly investigated all reported incidents to protect company assets.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Reported safety hazards for remediation response.
Sales Associate
Footlocker
Edmonton, AB
10.2018 - 05.2020
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
Civil Engineering - Civil Engineering
Nait
Edmonton, ABCurrent
High School Diploma -
W.P Wagner
Edmonton, AB06-2021
Skills
- Detail-Oriented
- Law Enforcement Collaboration
- Fire Department Communication
- Security Team Coordination
- Attentive and Observant
- Reliability
- English fluency
- High level of integrity
- Cash Handling
- Problem-solving skills
- Teambuilding
- Customer Service
- Organization and Time Management
- Product restocking
- Stocking and replenishing
- Heavy lifting
- Performance improvement
- Payment Processing
- Order Processing
- Upselling
Languages
English
Full Professional
Punjabi
Professional
Hindi
Professional
Timeline
Security Guard
GPS
01.2023 - 03.2023
Security Guard
Gaarda
08.2020 - 07.2022
Sales Associate
Footlocker
10.2018 - 05.2020
Civil Engineering - Civil Engineering
Nait
High School Diploma -
W.P Wagner
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