Sidhant Sudan
Brampton,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Macinnis express
Charlottetown, PE
06.2022 - 05.2024
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered inbound calls, chats and emails to facilitate customer service.
Forklift Operator
Western Logistics Inc
Brampton, ON
08.2021 - 06.2022
- Warehouse Organization: Keep the warehouse clean and organized, arranging materials in a logical and accessible
- Manner to optimize workflow and efficiency
- Problem Solving: Address and resolve any operational issues promptly, utilizing strong problem-solving skills to maintain
- Smooth warehouse operations
- Collaboration and Communication: Work effectively with team members and other departments, building strong
- Relationships to ensure cohesive and efficient warehouse operations
- Training and Development: Participate in ongoing training programs to enhance skills and stay updated with the latest
- Safety protocols and operational procedures
Forklift Operator
Woodlore
Brampton, ON
08.2020 - 08.2021
- Equipment Operation: Skillfully operate various forklift classes and heavy machinery to lift, transport, and position heavy
- Loads within the warehouse
- Handling Materials: Efficiently load and unload trucks, ensuring safe and organized movement of materials to designated
- Locations
- Inventory Oversight: Maintain precise inventory records, track stock levels, and conduct regular inventory checks to
- Ensure proper storage and availability
- Shipping and Receiving Coordination: Manage shipping and receiving processes, including inspecting shipments, verifying
- Accuracy, and documenting any discrepancies
Education
GED -
Teccart Institute
Montreal, QC08-2021
Languages
Timeline
Customer Service Representative
Macinnis express
06.2022 - 05.2024
Forklift Operator
Western Logistics Inc
08.2021 - 06.2022
Forklift Operator
Woodlore
08.2020 - 08.2021
GED -
Teccart Institute
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