Siddhraj Sangwan
Hospitality Management
Langley,BC
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Motel Front Desk
Travel Lodge
Vancouver, BC
12.2021 - Current
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Collected room deposits, fees, and payments.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Used internal software to process reservations, check-ins and check-outs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
High School Diploma -
Navrachna International School
Vadodara 06.2021 - 05.2022
Skills
ASI FrontDesk
Tennis , Music
I passionate about sports since i was a kid. I played at state level and won tittle at state level. I loved sports as it keep me motivating to fight with new challenge everytime. Moreover, Music is something which helps me to keep myself regulated. Both the profession i loved because it keeps my brain engaged to some creative work all the time.
I did music albums and some of them got quite good appreciation.
Timeline
Motel Front Desk
Travel Lodge
12.2021 - Current
High School Diploma -
Navrachna International School
06.2021 - 05.2022
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