Highly motivated and detail-oriented professional with expertise in data analysis, project management, and process improvement. Adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency.
Overview
8
8
years of professional experience
Work History
Process Assistant
Amazon Canada Fulfillment Services
10.2019 - Current
Support and motivate 40+ associates to ahieve all goals of safety, quality, and productivity
Coach and train 50 new hires on quality resulting in a 15% improvement in DPMO (Defects per Million Opportunities)
Review forecasts and determine productivity requirements to meet business objective
Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
Responsible for dispatching shipment for delivery station
Assist Area Managers to assure labor efficiency
Monitor performance metrics and provide feedback for process improvement
Investigate issues of problem solve shipments
HVAC DESIGN ENGINEER
Jay Consulting Engineers
08.2016 - 08.2017
Collaborated with technical team in Designing HVAC system for comfort working conditions, heat load calculations, equipment selection, monitoring and control
Consulted with clients to trace malfunctions and identify root causes, completing repairs to maintain optimum system performance levels
Managed quality assurance program; on-site evaluations and quality audits
Increased customer satisfaction by resolving calculation issues
Developed team communications system for project kick-off and quality audit meetings.