Summary
Overview
Work History
Education
Skills
Communication and Interpersonal Skills
Languages
Timeline
Generic

Siddharth Sharma

Calgary

Summary


Office administration professional well-versed in optimizing office procedures and supporting executive teams. Recognized for consistently improving operational efficiency and fostering a collaborative work environment. Known for adaptability and delivering results through strong organizational and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Senior Office Administrator

Care Inc Optical
10.2024 - 06.2025
  • Streamlined workflows, introduced efficiencies, and enhanced departmental operations.
  • Supported leadership and cross-functional teams on projects, improving administrative processes.
  • Responded to internal and external inquiries with professionalism, ensuring timely resolution.
  • Processed billing transactions, insurance claims, and reconciled accounts with attention to detail.
  • Assisted in onboarding and offboarding processes, ensuring smooth staff transitions.
  • Maintained accurate and confidential records in compliance with policies and privacy standards.
  • Organized meetings and events by preparing agendas, recording minutes, tracking actions, and distributing materials.
  • Managed complex scheduling for staff and follow-up appointments, ensuring seamless coordination of services.
  • Provided high-level administrative support to internal teams and healthcare professionals, maintaining discretion, professionalism, and confidentiality.

Customer Service Agent

Sutherland Global (ESPN+)
07.2024 - 10.2024
  • Demonstrated strong communication skills with customers and team members.
  • Collected and documented customer feedback to improve services.
  • Guided customers through troubleshooting streaming/device issues.
  • Resolved customer issues promptly, improving first-call resolution rates by 20%.
  • Assisted customers with ESPN subscriptions, account issues, and technical support.

Senior Manager

Unique Non Woven Ltd.
03.2018 - 12.2023
  • Suggested process improvements for efficiency within the work area.
  • Ensured quality service delivery and customer satisfaction.
  • Identified and escalated non-standard customer issues internally.
  • Evaluated customer needs and recommended solutions from existing options.
  • Handled routine customer transactions and activities with limited financial impact.
  • Managed document control including versioning, naming conventions, and filing.

Store Manager

POOJA sweets and savories
01.2017 - 02.2018
  • Responsible for the daily managing of staff and the assigning of duties.
  • Managing and motivating staff to increase sales and ensure store efficiency.
  • Analyzing store sales figures.
  • Maintaining awareness of market trends and monitoring local competitors.
  • Manage and address shrinkage and stock loss.
  • Maintaining accurate records of all pricings, sales, and activity reports.

Area Manager

Samsung Mobile India
09.2012 - 10.2013
  • Dealt with Sales.
  • Handled corporate sales, direct meeting with clients for bulk orders.
  • Organized promotional events for the new launched products.
  • Organized useful trainings for promoters organize get together events for regional managers and disturbers and channel partners.
  • Handled the team of 35 Samsung promoters.
  • Managed communication between distributors, retailers and promoters
  • Organized Market to ensure smooth workflow.
  • Fielded a high volume of Market issue including branding, virtual merchandising, and Stock issue.
  • Developed strong relationships with other respective managers, distributors, retailers.
  • Updating market with new targets, monthly schemes, and new launching product information.
  • Developed my personnel ability of leadership, planning and execution.
  • Maintaining channel sales. Handling 5 distributors and 3 Mini distributors.
  • Then Promoted as Regional Sales Officer till December 2015.

Sales Consultant

Delhi Duty Free
03.2011 - 03.2012
  • Dealing with sales.
  • Understanding passenger allowance and providing them satisfying product.
  • Operating a computerized billing system for international passengers.

Education

MBA - Sales, Marketing and International Business

IIPM Delhi

Bachelors of Computer Application - undefined

Jamia Hamdard University

Skills

  • Programming Languages: Java, NET, PHP, C, C
  • Operating Systems: Windows XP, Mac, Linux, MS-DOS
  • Web designing Languages: HTML
  • MS office

Communication and Interpersonal Skills

  • Learnt Resource Utilization, Discipline and Leadership Qualities Learned “Business Communication” during MBA Program by Professionals trainees.
  • Attitude of Open Mindedness towards Learning, Perceiving Newer Concepts.
  • Strong Mental Composure and Confidence.
  • Enjoy working with Details and Completing Assignments Accurately and Meeting

Languages

Hindi
Native or Bilingual
English
Native or Bilingual

Timeline

Senior Office Administrator

Care Inc Optical
10.2024 - 06.2025

Customer Service Agent

Sutherland Global (ESPN+)
07.2024 - 10.2024

Senior Manager

Unique Non Woven Ltd.
03.2018 - 12.2023

Store Manager

POOJA sweets and savories
01.2017 - 02.2018

Area Manager

Samsung Mobile India
09.2012 - 10.2013

Sales Consultant

Delhi Duty Free
03.2011 - 03.2012

Bachelors of Computer Application - undefined

Jamia Hamdard University

MBA - Sales, Marketing and International Business

IIPM Delhi

Similar Profiles

CREATE PROFILE
Siddharth Sharma