Siddharth Shah
Toronto,ON
Summary
Dynamic Clinic Manager at Clarity Eye Institute with proven expertise in triage and patient flow management. Skilled in budgeting and conflict resolution, I successfully enhanced operational efficiency and staff performance, ensuring high standards of patient care. Committed to fostering teamwork and maintaining quality assurance in medical records and scheduling.
Overview
14
14
years of professional experience
Work History
Clinic Manager
Clarity Eye Institute
Vaughan
08.2019 - Current
- Overlook the day to day operations of the clinic
- Staff scheduling
- Tracking vacation days, sick days and requests for time off
- On site doctor enquiries and conflict resolutions
- Ensure scheduling, rescheduling, confirming and clarification processes are followed
- Patient flow processes by all departments
- Triaging urgent consults
- Hiring and training new staff
- Performance reviews of staff
- Covering other site managers and leads when needed
- Procuring supplies for the clinic and budgeting
Ophthalmic Medical Personnel and Medical Office Assistant
Clarity Eye Institute
Toronto, Canada
07.2018 - 08.2019
- Day to day patient registrations and departure process
- Well versed with Oscar EMR software
- Ministry of Health OHIP verifications and corrections
- Incoming and outgoing faxes
- Processing referrals
- Triaging patient calls
- Scheduling and rescheduling patient appointments
- Maintained confidentiality of records relating to patient's treatment
- Keep track and manage schedule of 10-15 Ophthalmologists with the team
- Call in prescription refills for patients
- General medical office administration duties
Medical Administration Executive
Sterling Hospital
Ahmedabad, India
01.2017 - 01.2018
- Played a key role in the Medical Administration team at the hospital and looked after the overall medical aspects of management
- Assign duties to Registrars and Medical Officers according to requirement in different departments
- Monitor and supervise the functioning of on duty doctors to ensure high standard of patient care
- To conduct training needs assessment of Medical Officers and organise on the job training
- Coordinate with Chief Medical Administrator and Medical Record Department in ensuring proper upkeep and confidentiality of medical records
- Coordinate with Chief Medical Administrator and Deputy Nursing Superintendent in managing operational issues and ensure high standards of patient care
- Responsible for the duty rotation and supervision of Medical Transcriptionists
- Evaluate patient medical records, its quality content, format, accuracy and improve the compliance to medical record documentation
- Responsible for medical record outsourcing activities, preserving and shredding of records etc
- Manage inter departmental communication, resolve disputes and/or operational working issues
Customer Service Representative
Medical Record Exchange
Melbourne, Australia
01.2015 - 01.2017
- Processing results received back from medical practices and checking them for quality and privacy
- Receiving and processing all requests for Worker's compensation reports
- Conduct teleconference with Doctors, preparing transcription report of the teleconference
- Sending out new requests
- Make phone calls to the practices regarding outstanding requests
- Document all calls and activities in the CRM
- Input invoice information into the CRM
- Assisting with any and all tasks required by the team
- Answering queries from clinics and financial advisors
Medical Officer, Casualty Medical Officer, ICU Medical Officer
Sal Hospital
Ahmedabad, India
01.2011 - 01.2013
- Responsibilities similar to those of health officer and health administrator, working for different aspects of health care center of the hospital; responsible for providing quality services within the system
- Independently Organized Emergency Room Applying TRIAGE Principle during a Large Influx of Patients; resulting from a two vehicle accident that simultaneously sent 20 patients to this 8-bed unit
- TRIAGE allowed the Emergency Room team to accommodate and successfully treat all patients
- Closely Tracked the Treatment of All Clinic Patients; monitoring the results and meeting with doctors and specialists to discuss implemented daily clinical treatments
- Resolved Patient Issues; giving emergency care to patients and routinely visiting patients to assess health condition and suggest suitable drugs and treatments
- Planned Treatment and Diet Schedule; for all admitted patients, monitoring the treatment plan throughout patient stay, maintaining all documentation and meeting with patients' families to explain and update treatment decisions
Education
Masters of Health Sciences - Health Administration
LaTrobe University
Melbourne, AU01.2014
Bachelor of Medicine And Bachelor of Surgery -
Bharathi Vidhyapeeth University
India01.2011
Skills
- Triage and clinical experience
- Budgeting and budget management
- Medical records and scheduling
- Patient flow management
- Conflict resolution and performance evaluation
- Quality assurance and EMR software
- Team building and time management
Languages
- English, Fluent
- Gujarati, Fluent
- Hindi, Fluent
Languages
English
Professional
Gujarati
Native/ Bilingual
Hindi
Professional
Marathi
Limited
References
References available upon request.
Timeline
Clinic Manager
Clarity Eye Institute
08.2019 - Current
Ophthalmic Medical Personnel and Medical Office Assistant
Clarity Eye Institute
07.2018 - 08.2019
Medical Administration Executive
Sterling Hospital
01.2017 - 01.2018
Customer Service Representative
Medical Record Exchange
01.2015 - 01.2017
Medical Officer, Casualty Medical Officer, ICU Medical Officer
Sal Hospital
01.2011 - 01.2013
Masters of Health Sciences - Health Administration
LaTrobe University
Bachelor of Medicine And Bachelor of Surgery -
Bharathi Vidhyapeeth University
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