SIDDHARTH PATEL
Mississauga,Ontario
Summary
Detail-oriented Assistant Manager offers more than 4-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Motivated customer service with 4 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Assistant Manager
CIRCLE K
Kingston, Ontario
02.2024 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
Customer Service Representative
HDFC bank
Ahmedabad, GUJRAT
02.2017 - 04.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
St. Lawrence College
Kingston, ON04-2023
Skills
- Employee Performance Evaluations
- Product and service knowledge
- Employee Scheduling
- Recruiting and interviewing
- Operations Management
- Sales monitoring
- Task Delegation
- Orientation and training
- Staff Development
- Customer Relationship Management (CRM)
- Customer Relations
- Succession Planning
- Marketing knowledge
- Sales Reporting
Languages
English
Professional
Gujarati
Professional
Hindi
Professional
References
References available upon request.
Timeline
Assistant Manager
CIRCLE K
02.2024 - Current
Customer Service Representative
HDFC bank
02.2017 - 04.2021
High School Diploma -
St. Lawrence College
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