SIDDHARTH GOSWAMI
Toronto,Ontario
Summary
Bring over 2+ years of Administrative experience and 3+ years of Customer Service experience in both Canadian and international settings. Experienced in responding to the dynamic requirements of an office and providing colleagues and superiors with situation specific skills assistance. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
3
3
years of professional experience
Work History
WIRELESS SALES CONSULTANT
Connect6 Group
11.2023 - 02.2024
- Act as a Sales Specialist for TELUS (wireless & home security products)
- Promote client products and services in a professional and friendly manner.
- I utilized Microsoft tools to generate pie charts and graphs, creating bi-weekly reports for managers to track and analyze my individual sales performance.
- Provide excellent customer service and use best efforts to avoid customer complaints.
Administrative Assistant
HealthPlus Rehab Centre - Brampton
05.2021 - 06.2022
- Engaged in various administrative responsibilities, including scheduling appointments, generating files, scanning documents, faxing reports, and utilizing MS Teams for collaboration.
- Created quarterly and annual report spreadsheets, oversaw and gathered accounts receivables and payables, and recorded payment transactions.
- Worked together with pertinent insurance companies to address billing discrepancies, process insurance claims, and manage patient payments.
- Generated invoices and processed medical insurance claims by utilizing direct billing (Extended Health Care) or submitting paper claims on behalf of patients.
- Oversaw day-to-day processing of payroll for employees, including review of timesheets.
- Informed management of upcoming appointments and necessary information.
- Coordinated with referring facilities to meet standards for follow-up processes.
- Upheld strict timetables by maintaining accurate, balanced calendars.
Administrative Assistant - Remote
Wipro Technologies
05.2021 - 04.2022
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files and updated spreadsheets to support executives and boost team efficiency.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coordinated travel arrangements
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Oversaw day-to-day processing of payroll for employees, including review of timesheets
- Checked figures, postings and accounting documents for correct entry and mathematical accuracy
- Conducted interviews with participants to assess eligibility.
- Recruited and screened potential participants.
- Used Microsoft Word and other software tools to create documents and other communications.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Worked closely with department leads to maintain optimum levels of communication to effectively and efficiently complete projects.
- Processed employee payroll and benefits enrollment information.
Customer Service Specialist( REMOTE)
IEnergizer
04.2021 - 04.2022
- Ensured timely follow-up on pending cases, reducing the number of unresolved issues significantly over time.
- Reduced response time for customer inquiries by streamlining communication processes.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Implemented feedback from supervisors to improve performance in key areas such as empathy and active listening.
Education
MARKETING MANAGEMENT - Digital Marketing
Lambton College of Applied Arts And Technology
Toronto, Canada01.2024
BBA - Business Administration-Human Resource Management
GGSIPU
Delhi, INDIA04.2021
Skills
- Multi-Line Phone Systems
- Confidentiality Understanding
- Appointment Scheduling
- Quickbooks
- Keyboarding skills
- Organization
- Payroll coordination
- Recordkeeping
- Planning and Coordination
- Detail-oriented
- Multitasking
- Time Management
- Data Entry
Timeline
WIRELESS SALES CONSULTANT
Connect6 Group
11.2023 - 02.2024
Administrative Assistant
HealthPlus Rehab Centre - Brampton
05.2021 - 06.2022
Administrative Assistant - Remote
Wipro Technologies
05.2021 - 04.2022
Customer Service Specialist( REMOTE)
IEnergizer
04.2021 - 04.2022
MARKETING MANAGEMENT - Digital Marketing
Lambton College of Applied Arts And Technology
BBA - Business Administration-Human Resource Management
GGSIPU
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