Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

SIDDHARTH GARG

AGRA,INDIA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Customer Service Representative/Front End Cashier

Walmart
07.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Assistant Manager of Operations

SHREE DWARKA CONCRETE
12.2021 - 12.2022
  • Preparation of Plant Working Schedule.
  • Preparation of Raw Materials Stock for Routine Daily Production.
  • Checking the condition of the plant and coordinating with the maintenance crew for proper routine maintenance on daily and weekly basis.
  • Preparations of Daily Production and Supply Schedule.
  • Ensuring proper routine check of Concrete Pumps and Mixer Trucks for cleanliness and proper maintenance.
  • Coordinating with the concerned department for timely payment to the suppliers to ensure the continuous supply of raw materials.
  • Coordinating with the sales department personnel for customer related backups.
  • Ensuring that dispatcher collect the delivery tickets and to keep proper data entry for all production and supply activities and to forward the books to the accounts department for timely invoice of the supplied concrete.

Assistant Manager

PEE CEE COSMA SOPE LTD
07.2016 - 11.2021
  • Maintained proper documentation for all plant related activities.
  • Ensured that raw materials and equipment are readily and continuously available for workers to carry out production process
  • Developed and implemented production strategies and closely monitored results.
  • Scheduled routine inspection and maintenance of plant equipment to prevent machine downtime.
  • Ensured that plant complied with company policies and government regulations.
  • Coordinated with General Manager in resolving plant issues in a timely manner.
  • Implemented proper safeguard measures in the plant to reduce workplace incidents for the safety of workers.
  • Addressed all complaints and concerns of employees in a professional manner.
  • Managed additional workforce when needed to achieve production goals.

Education

MBA -

University Canada West
Vancover Downtown
09.2024

Bachelor in law -

DR. BHIMRAO AMBEDKAR UNIVERSITY
2015

Bachelor of Commerce -

DR. BHIMRAO AMBEDKAR UNIVERSITY
2012

Intermediate - COMMERCE

ST. ANDREWS PUBLIC SCHOOL
2009

Matriculation -

INDIA OVERSEAS SCHOOL
2007

Skills

Customer Relations

Problem Resolution

Paperwork Processing

Inventory Management

Adaptability

Communication

Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Languages

English
Full Professional

Timeline

Customer Service Representative/Front End Cashier

Walmart
07.2023 - Current

Assistant Manager of Operations

SHREE DWARKA CONCRETE
12.2021 - 12.2022

Assistant Manager

PEE CEE COSMA SOPE LTD
07.2016 - 11.2021

Bachelor in law -

DR. BHIMRAO AMBEDKAR UNIVERSITY

Bachelor of Commerce -

DR. BHIMRAO AMBEDKAR UNIVERSITY

Intermediate - COMMERCE

ST. ANDREWS PUBLIC SCHOOL

Matriculation -

INDIA OVERSEAS SCHOOL

MBA -

University Canada West

Similar Profiles

CREATE PROFILE
SIDDHARTH GARG