Azure Active Directory
SIDDHANT SHARMA
Milton,ON
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
9
9
years of professional experience
3
3
Certificates
1
1
Language
6
6
years of post-secondary education
Work History
Security Guard
Maxama Security
06.2023 - Current
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Checked and verified photo identification prior to granting facility access.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Technical Customer Support Specialist
Concentrix
06.2021 - 06.2023
- Resolved diverse range of technical issues across numerous systems and applications with teams for end-users across different time zones to improve usability by 20%
- Optimized ticketing systems to manage and process support actions & requests by 5%
- Co-ordinates customers in identifying issues and explained solutions to restore service and functionality
- Managed 30-40 call flow daily and responded to technical support needs from colleagues.
Cashier & Overnight Produce Associate (Part-Time)
Walmart
11.2019 - 06.2021
- Increased customer enrollment by 10% in store's reward program by engaging with customers
- Incorporated dollies and pallet jacks to proficiently unload and organize merchandise from delivery trucks, reducing unloading time by 30% and ensuring timely restocking of shelves.
Technical Sales Engineer
NMTronics India Pvt. Ltd.
06.2015 - 06.2019
- Conducted market research to identify new opportunities & increased customer base by 25% in year.
- Managed technical integration, systems engineering program management, customer support and program management.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Provided sales forecasts for product & increased revenue by 32% for fiscal year.
Education
MBA - Marketing Management
Sharda University
India 09.2013 - 04.2015
Bachelor of Technology - Information Technology
Rajasthan Technical University
India 09.2009 - 05.2013
PG Diploma - International Business Management
Fleming College
Peterborough, ON 09.2019 - 04.2020
PG Diploma - Supply Chain Management - Global Logistics
Fleming College
Peterborough, ON 09.2020 - 04.2021
Skills
Teamworkundefined
Certification
Google IT Support
Accomplishments
- Presidents Role of Honor (Winter 2020)
- SAC Student Leader Award
- Dean's Role of Honor (Fall 2019)
- Mentor for Student Council
Software
MS Office 365
Timeline
Microsoft Cybersecurity Analyst Professional
01-2024
Google Cybersecurity Analyst Professional
12-2023
Google IT Support
10-2023
Security Guard
Maxama Security
06.2023 - Current
Technical Customer Support Specialist
Concentrix
06.2021 - 06.2023
PG Diploma - Supply Chain Management - Global Logistics
Fleming College
09.2020 - 04.2021
Cashier & Overnight Produce Associate (Part-Time)
Walmart
11.2019 - 06.2021
PG Diploma - International Business Management
Fleming College
09.2019 - 04.2020
Technical Sales Engineer
NMTronics India Pvt. Ltd.
06.2015 - 06.2019
MBA - Marketing Management
Sharda University
09.2013 - 04.2015
Bachelor of Technology - Information Technology
Rajasthan Technical University
09.2009 - 05.2013
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