Summary

Overview

Work History

Education

Skills

Personal Information

Additionalinformation

Timeline

Siddhant Hitesh Shah

Concord,ON

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

years of professional experience

Work History

Customer Service / Sales Representative

Ashley's Home Store

12.2023 - 03.2024

Consistently surpassed monthly sales targets by 20% through proactive customer engagement and effective sales techniques
Demonstrated deep product knowledge and expertise, resulting in a 30% increase in upselling and cross-selling opportunities
Established rapport with clients through active listening and clear communication, resulting in a 40% increase in customer retention
Utilized CRM software to track customer interactions, preferences, and purchase history, resulting in a 15% increase in repeat business.
Processed orders, forms, applications, and requests.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Customer Service Representative

The Picture Depot

04.2022 - 11.2023

Expertise in utilizing various customer service software and CRM platforms for efficient interaction management and data handling
Skilled in troubleshooting technical issues and providing clear guidance for prompt resolution
Proficient in market and divisional analysis, contributing to the creation of insightful data segment charts
Supported supervisors by preparing production reports and organizing quality documentation
Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Customer Claims and Billing

Walmart

01.2022 - 03.2022

Provided exceptional customer service to a high volume of customers daily, ensuring positive experiences and customer satisfaction
Demonstrated active listening skills to understand and address customer concerns promptly and effectively
Managed and resolved customer issues efficiently, with a proactive approach of escalating complex problems when necessary
Maintained a proactive approach to answering customer telephone calls promptly, minimizing on-hold wait times
Well-versed in Walmart's policies and procedures, ensuring compliance and consistency in customer interactions
Trained in conflict resolution techniques to effectively address customer issues and maintain positive shopping experiences
Experienced in handling cash transactions and operating point-of-sale (POS) systems accurately

Administrative Manager

Mehul enterprises

Mumbai

08.2019 - 08.2021

Developed and implemented administrative procedures to maximize efficiency.
Created and maintained filing systems for employee records, financial reports, and other documents.
Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
Oversee daily office operations and ensure a productive work environment.
Oversaw the maintenance of office equipment, supplies, and facilities.
Developed training materials for new hires on how to use office equipment efficiently.
Monitored office inventory to maintain supply levels.
Coordinated with managers and departments to interview new personnel and recognize excellent performance.
Manage a team of administrative staff, providing training and support.
Develop and implement policies and procedures to enhance operational efficiency

Education

Post Graduate Diploma in Marketing - Research and Analysis -

Centennial College

Toronto

12.2023

Post Graduate Diploma in International Business Management -

York University