Siddhant Bhatia
Brampton,ON
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Walmart
12.2021 - 09.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept accurate records to document customer service actions and discussions.
- Researched and corrected customer concerns to promote company loyalty.
- Generated customer satisfaction surveys to analyze results into action plans.
- Established team priorities, maintained schedules and monitored performance.
Senior Supervisor
Service Master Cleaning
11.2021 - 09.2023
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
- Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Maximized personal competency through continuous professional development.
- Mandated policy, procedure and performance adherence for continued and increased operational efficiency and profitability.
- Assessed problems and conflicts and resolved independently.
- Provided interpretation and guidance on procedural questions.
- Identified underperforming areas and implemented effective process improvements.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Customer Service Representative
Walmart
12.2020 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
Education
International Business Management - Management Studies
Northern College of Applied Arts And Technology
Scarborough, ON12.2021
Information System Business Analysis - Information And Communication Technology
Northern College At Pures Technology
Scarborough, ON12.2020
Bachelor of Commerce - Marketing Management
D.A.V.P.G. College
Dehradun, India04.2018
High School Diploma -
Children's Academy
Dehradun05.2015
Skills
- Call Center Operations
- Account Management
- Sales Promotion
- Service Delivery Optimization
- Training and Mentoring
- Report Preparation
- Schedule Coordination
- Staffing Coordination
- Call Monitoring
- Customer Relations
Timeline
Customer Service Manager
Walmart
12.2021 - 09.2023
Senior Supervisor
Service Master Cleaning
11.2021 - 09.2023
Customer Service Representative
Walmart
12.2020 - 12.2021
International Business Management - Management Studies
Northern College of Applied Arts And Technology
Information System Business Analysis - Information And Communication Technology
Northern College At Pures Technology
Bachelor of Commerce - Marketing Management
D.A.V.P.G. College
High School Diploma -
Children's Academy
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