Siddhant Arora
SASKATOON,SK
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Government of Saskatchewan
Regina, SK
12.2023 - 06.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service
Popeyes
Warman, Saskatchewan
06.2023 - 11.2024
- Prepared marinades and sauces for chicken dishes.
- Maintained cleanliness of work areas, equipment, utensils, and dishes.
- Organized supplies and ingredients needed to prepare chicken dishes.
- Checked temperatures of ovens and grills to ensure food safety standards were met.
- Inspected all meats prior to preparation to ensure freshness and quality.
Customer Service Representative
Executive Aviation
Saskatoon, Saskatchewan
09.2023 - 12.2023
- Greeted passengers and provided information about departure and arrival times.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
Customer Service Representative
Bank of Montreal
Toronto, Ontario
02.2022 - 07.2023
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Marbleslab Ice Cream
Toronto, Ontario
01.2021 - 02.2022
- Greeted customers and provided menu information.
- Cleaned tables, chairs and dining areas after customer use.
- Provided excellent customer service by responding promptly to customer inquiries and requests.
Education
BBA - Business
Northern College
Toronto, ONSkills
- Complaint resolution
- Paperwork Processing
- Account updating
- Data Entry
Timeline
Customer Service Representative
Government of Saskatchewan
12.2023 - 06.2024
Customer Service Representative
Executive Aviation
09.2023 - 12.2023
Customer Service
Popeyes
06.2023 - 11.2024
Customer Service Representative
Bank of Montreal
02.2022 - 07.2023
Customer Service Representative
Marbleslab Ice Cream
01.2021 - 02.2022
BBA - Business
Northern College
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