Skillful employee with over 5 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.
Hi, I’m
Sid Sharma
Hamilton,Canada
Summary
Overview
6
years of professional experience
Work History
Variance Marketing Inc.North York, ON
Sales Development Representative
05.2020 - 08.2022
Job overview
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded contact information of customers and potential customers in internal database.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered calls, took messages and transferred calls to correct individuals.
Polo Ralph LaurenVaughan, ON
Customer Service Representative
02.2020 - 12.2020
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Guardian DrugsToronto, ON
Customer Service Representative
01.2018 - 09.2020
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
McMaster UniversityHamilton, ON
BA Honours from Social Psychology
04.2024
University Overview
Skills
- Audience Engagement
- Market Research
- Time Management
- SEO Optimization
- Highly Sociable
- Excellent Multitasking
- Managing Complaints
- Providing Feedback
Timeline
Sales Development Representative
Variance Marketing Inc.
05.2020 - 08.2022
Customer Service Representative
Polo Ralph Lauren
02.2020 - 12.2020
Customer Service Representative
Guardian Drugs
01.2018 - 09.2020
McMaster University
BA Honours from Social Psychology
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