Summary
Overview
Work History
Education
Skills
References
Timeline
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Sid Rajput

Toronto,ON

Summary

Highly-motivated team lead with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled at engaging with customers, understanding needs and persuasively promoting products. Eager to turn customer-facing experience and marketing education into organizational opportunity.

Overview

4
4
years of professional experience

Work History

Operations Officer 2(Anti-Money Laundering)

TD Bank
09.2023 - Current
  • Reviewed customer transactions to identify suspicious activities and money laundering risks.
  • Investigated and reported on potential financial crimes in accordance with applicable laws and regulations.
  • Reviewed compliance publications and websites and participated in conferences and other training events to stay apprised of regulatory matters and developments.
  • Prepared reports, exhibits and other supporting schedules to detail institution's safety, soundness and compliance with laws and regulations.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Operations Officer I

TD Bank
03.2022 - 08.2023
  • Worked closely with External Financial Institutions and ensured smooth transition of assets.
  • Collaborated with mortgage and wealth management partners to assist customers with specialized needs.
  • Improved operational efficiency by optimizing and automating business processes.
  • Performed quality assurance to assess data and validate results.
  • Addressed inquiries from clients and department team members.
  • Took on additional responsibility of assigning workflow to members and re-visited assigned work as required.
  • Drafted reports and led presentations to inform upper management of operational inefficiencies and recommended improvements.
  • Processed maintenance, operations and correspondence for new and existing accounts.

Service Supervisor

Farmboy
12.2021 - Current
  • Delivered exceptional customer service and handled inquiries and complaints.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Coordinated employee schedules according to shift changes and availability.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Coached staff members to develop long-term career goals.
  • Responded to employee concerns or complaints by coordinating with human resources team to resolve issues.

Leader on Duty (Key-Holder)

Almost Perfect Inc
06.2020 - 11.2021
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Education

Ontario College Advanced Diploma - Business Administration Leadership And Management

Fanshawe College of Applied Arts And Technology
London, ON
04.2019

Ontario College Diploma - Business

Fanshawe College of Applied Arts and Technology
London, ON
04.2018

Ontario College Diploma - Business - Marketing

Fanshawe College of Applied Arts and Technology
London, ON
04.2017

Skills

  • Team leadership experience
  • Driving business growth
  • Project management
  • Issue and conflict resolution
  • Client relations and retention
  • Talent development
  • Business Administration
  • Decision Making
  • Operations Oversight
  • File and Data Retrieval Systems
  • CRM and Office Management Software
  • Recordkeeping and bookkeeping
  • Program File Distribution
  • Advanced MS Office Suite Knowledge
  • IBM Data management software (CDS, ISM, Etc)
  • Prior experience of working with systems like Verint, Avaya, PRM, AS400, etc

References

Available upon Request

Timeline

Operations Officer 2(Anti-Money Laundering)

TD Bank
09.2023 - Current

Operations Officer I

TD Bank
03.2022 - 08.2023

Service Supervisor

Farmboy
12.2021 - Current

Leader on Duty (Key-Holder)

Almost Perfect Inc
06.2020 - 11.2021

Ontario College Advanced Diploma - Business Administration Leadership And Management

Fanshawe College of Applied Arts And Technology

Ontario College Diploma - Business

Fanshawe College of Applied Arts and Technology

Ontario College Diploma - Business - Marketing

Fanshawe College of Applied Arts and Technology

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Sid Rajput