Sid Lorenzo
Walnut
Summary
Dynamic and detail-oriented professional with proven expertise in beverage preparation and hospitality service, honed at Barnes & Noble. Excel in leveraging Microsoft Office Suite skills to enhance operational efficiency. Recognized for exceptional cash handling abilities and a commitment to outstanding customer service, adept at fostering positive customer experiences in high-stress situations.
Overview
3
3
years of professional experience
Work History
Barista
Bon Appetite
09.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Barista Shift Supervisor
Barnes & Noble
11.2021 - Current
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Controlled line and crowd with quick, efficient service.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
Education
Associate Degree in Business -
Mt San Antonio College
Walnut, CA12.2022
Skills
- Microsoft Excel certified
- Microsoft powerpoint, excel, and Word certified
- Basic typing skills
- Attention to detail
- Cash handling
- Safe food handling
- Beverage preparation
- Hospitality service expertise
Timeline
Barista
Bon Appetite
09.2024 - Current
Barista Shift Supervisor
Barnes & Noble
11.2021 - Current
Associate Degree in Business -
Mt San Antonio College
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