Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Sichen Liao

Port Coquitlam,BC

Summary

Proven to excel in high-pressure environments, I enhanced customer satisfaction at Apandim by leveraging strong multitasking abilities and a friendly service approach. As a Teaching Assistant at Golden Educational Center, I boosted student engagement through innovative technology integration. Skilled in order taking and handling complaints, I consistently deliver positive outcomes and exceed expectations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Waitress Trainee

Apandim
09.2023 - 05.2024
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.

Teaching Assistant

Golden Educational Center
04.2021 - 12.2021
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Improved student engagement by integrating technology into lesson plans.

Cashier

Chosun Suisine
12.2018 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Master of Education - Guidance Counseling And Carees

University of Queensland
St Lucia
07.2024

Bachelor of Arts - In English Literature With Economics in Minor

University of Alberta
Edmonton, AB
12.2021

Ontario Secondary School Diploma(OSSD) -

Columbia International College
Hamilton, ON
06.2017

Skills

    Positive Attitude

    Computer Skills

    Relationship Building

    Calm and Patient Demeanor

    Exceptional customer service

    Guest Engagement

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Korean
Limited Working

Certification

  • First Aid Certification with CPR - Canadian Red Cross
  • BC FOODSAFE Certification

Timeline

Waitress Trainee

Apandim
09.2023 - 05.2024

Teaching Assistant

Golden Educational Center
04.2021 - 12.2021

Cashier

Chosun Suisine
12.2018 - 03.2020

Master of Education - Guidance Counseling And Carees

University of Queensland

Bachelor of Arts - In English Literature With Economics in Minor

University of Alberta

Ontario Secondary School Diploma(OSSD) -

Columbia International College

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Sichen Liao