Sibya Sara Cherian
10 Panavista Dr, Dartmouth
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure this position. Friendly and reliable person offering unmatched customer service and workplace focus. Ready to help team achieve company goals. Person offering outstanding communication and problem-solving skills. Organized and dependable candidate who has high attention to details.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Kent Building Supplies
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Cashier
Kent Building Supplies
06.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Tutor
Vidyajyothi, Teach For India
07.2017 - 03.2019
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Monitored student progress and provided feedback and support.
Research Intern
Mahatma Gandhi University
06.2018 - 07.2018
- Completed research, compiled data, and assisted in timely reporting.
- Assisted with preparing project-related reports, presentations and manuscripts.
- Collaborated with team members for successful completion of research projects on time .
- Analyzed results using analytical software and created reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
Education
Master of Science - Physics
Kuriakose Gregorios College ,Kerala
Kerala, India08.2022
Bachelor of Science - Physics
St Stephens College
Delhi05.2019
Skills
- Customer Service
- Problem-solving abilities
- Analytic and critical thinking
- Teamwork and collaboration
- Time Management
- Data Entry
Languages
English
Timeline
Customer Service Representative
Kent Building Supplies
08.2023 - Current
Cashier
Kent Building Supplies
06.2023 - 08.2023
Research Intern
Mahatma Gandhi University
06.2018 - 07.2018
Tutor
Vidyajyothi, Teach For India
07.2017 - 03.2019
Master of Science - Physics
Kuriakose Gregorios College ,Kerala
Bachelor of Science - Physics
St Stephens College
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