SIBIDEVA DURAIRAJ
Thunder Bay
Summary
High-energy and results-driven professional with a Post-Graduate Certification in Automotive Sales, a Master's in Marketing and Business Analytics, and a Post-Graduate Diploma in Supply Chain Management and Global Logistics. Proven expertise in consultative sales and relationship management, with a background in high-volume EdTech sales (My Captain) and complex operational security (Garda World). Expert at translating technical needs into customer-focused solutions, managing inbound/outbound communications, and consistently exceeding revenue and KPI targets. Committed to delivering a “Superior” customer experience that aligns with Hyundai’s brand standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Supervisor
GardaWorld / Greenstone Gold Mine
Geraldton, ON
07.2025 - 01.2026
- The Face of Operations: Served as the primary point of contact for a billion-dollar site, building trust with contractors, personnel, and stakeholders through professional and welcoming communication.
- Conflict Resolution: Successfully de-escalated high-pressure situations, maintaining a calm and safe environment—a critical skill for handling service department concerns.
- Digital Documentation: Maintained meticulous records of site logistics, mirroring the accuracy required for Hyundai Repair Orders (ROs) and warranty processing.
Courier
FedEx
London and Thunder Bay, ON
08.2024 - 01.2026
- Brand Representation: Acted as the trusted “face” of FedEx for 80+ clients daily, ensuring every interaction reflected the company’s reputation for reliability.
- Efficient Workflow: Applied SCM principles to optimize delivery routes and inventory management, ensuring 100% on-time service delivery.
Sales Associate
My Captain
India
11.2021 - 04.2022
- Consultative Sales Excellence: Managed the full sales cycle for educational programs, using a consultative approach to identify “pain points” and provide tailored solutions to parents and students.
- High-Volume Communication: Proactively managed 50+ inbound and outbound calls daily, maintaining a professional and enthusiastic tone to build immediate rapport.
- KPI Achievement: Consistently met and exceeded monthly sales targets, demonstrating the discipline and drive required for Superior Hyundai’s uncapped earning potential.
- Relationship Building: Focused on long-term client satisfaction and follow-ups, resulting in high referral rates and customer loyalty.
Education
Post-Graduate Diploma Certification - Automotive Sales
Fanshawe College
London, ONPost-Graduate Diploma - Supply Chain Management & Global Logistics
Fleming College
Peterborough, ONMaster of Business Administration - Marketing and Business Analytics
Presidency University
Bangalore, INDIABachelor of Business Administration - undefined
Hindustan College
Coimbatore, INDIASkills
- Consultative Sales & Upselling: Expertise in identifying customer needs and recommending high-value services to maximize Hours per Repair Order (H/RO)
- Relationship Management: Passionate about building long-term trust and high CSI (Customer Satisfaction Index) scores
- Communication & Phone Mastery: Skilled in handling high-volume inbound/outbound calls, providing clear updates, and resolving objections
- Automotive Industry Knowledge: Certified in automotive sales processes, vehicle systems, and professional dealership ethics
- Operational Logistics: Strong SCM background, ensuring efficient parts flow and service bay scheduling
Certification
1. Salesforce Sales Cloud Consultation - December 2024
2. Social selling with LinkedIn Learning - October 2024
3. How to find sales leads from LinkedIn Learning - May 2024
4. Cyber Security foundations from LinkedIn Learning - November 2023
5. Project Management foundations from LinkedIn Learning - November 2023
6. Online Certification - Green Business Strategy from Coursera - September 2020
7. Data Analytics using advanced Excel - September 2020
8. Online Certification - Tableau Software for Data Visualisation - March 2020
9. Online Certification - Problem Solving and Decision Making from Coursera - January 2020
WHY I AM THE BEST FIT FOR SUPERIOR HYUNDAI
- I am "Sales Ready": Unlike traditional advisors, I have formal automotive sales training AND "on-the-ground" sales experience from MyCaptain. I know how to ask for the sale and handle objections.
- I am a "People Person": My experience at FedEx and the Gold Mine proves I can talk to anyone—from truck drivers to corporate executives—with the same level of respect and clarity.
- I Understand the North: Working in Northern Ontario has given me a deep appreciation for the local community and the specific vehicle needs (winter prep, rugged durability) of Hyundai customers in this region.
Timeline
Security Supervisor
GardaWorld / Greenstone Gold Mine
07.2025 - 01.2026
Courier
FedEx
08.2024 - 01.2026
Sales Associate
My Captain
11.2021 - 04.2022
Post-Graduate Diploma - Supply Chain Management & Global Logistics
Fleming College
Master of Business Administration - Marketing and Business Analytics
Presidency University
Bachelor of Business Administration - undefined
Hindustan College
Post-Graduate Diploma Certification - Automotive Sales
Fanshawe College