Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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SIBI VARGHESE

Vancouver,Canada

Summary

Accomplished professional with expertise in technical support and sales, previously at Middle East Fuji LLC. Excelled in troubleshooting and team leadership, doubling sales in two years. Proven ability to enhance customer relations and drive market growth through strategic planning and coordination. Skilled in project management and delivering impactful product demonstrations.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Technical Support Specialist

CTDI
Richmond, BC
10.2022 - Current
  • Performed equipment calibration to meet quality standards.
  • Determined maintenance requirements and assigned repairs to qualified employees.
  • Provided technical support to clients for telecommunications equipment and services.
  • Collaborated with engineering teams to improve product functionality and user experience.
  • Educated clients on system features and best practices for optimal use.
  • Collaborated with other departments within the company when needed to resolve complex issues quickly and efficiently.
  • Troubleshot system errors and identified potential solutions.

Country Manager

Middle East Fuji LLC(Qatar)
Doha
01.2020 - 06.2022
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Coached sales associates in product specifications and selling techniques, significantly increasing customer satisfaction ratings.
  • Assessed each location's individual and team performances, analyzing data trends to determine the best methods to improve sales results.
  • Boosted market share by establishing sales and distribution channels, developing new products, and solidifying sales partnerships.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.
  • Established relationships with local stakeholders such as government officials, industry associations and media outlets.
  • Collaborated with senior management team to develop long-term goals for the country organization.
  • Provided leadership in driving change initiatives within the country office by developing action plans and engaging employees in a positive manner.

Senior Technical Sales Engineer

Middle East Fuji LLC
Abu Dhabi, UAE
04.2013 - 12.2019
  • Hands on experience in Deltaplus Safety products, 3M Safety items, 3M VHB tapes, Nitto Kohki power tools and Machine tools, Vizaar Boroscopic inspection camera, Knipex hand Tools etc.
  • Collaborated with sales and engineering to meet and exceed revenue targets.
  • Increased the sales by double in a 2-year time frame
  • Delivered technical presentations to clients on advanced product features.
  • Trained junior engineers on product specifications and industry standards.
  • Organized trade shows and exhibitions to showcase products and services to prospective clients.
  • Provided regular updates on sales activities through weekly and monthly reports.

Sales Engineer

Airblast Middle East L.L.C
Dubai
12.2009 - 03.2013
  • Prepare and deliver technical presentations explaining products or services to existing and prospective customers.
  • Talk with customers and engineers to assess equipment needs and to determine system requirements.
  • Hands on experience in sandblasting, painting and inspection equipment from Airblast, Graco & Elcometer.

Education

Bachelor of Engineering - Mechanical Engineering

HKBK College of Engineering
Bangalore

Skills

  • Issue Analysis
  • Customer Interaction
  • Project Management
  • Troubleshooting
  • Team Leadership
  • Sales initiatives and techniques
  • Product demonstrations
  • Operations management
  • Vendor management
  • Logistics expertise
  • Invoicing
  • Forecasting
  • Customer Relations
  • Decision-Making
  • Planning and Coordination
  • MS Office
  • AS400
  • CRM-HRMS

Accomplishments

  • Created a company-wide, comprehensive training program for all sales team members.
  • Best sales person award from Airblast in 2011
  • certified product training from Deltaplus and 3M on PPE

Languages

English
Professional
Hindi
Professional

Certification

  • First Aid & Emergency CPR certified
  • UAE driving License(expiring on June 2025)

Timeline

Technical Support Specialist

CTDI
10.2022 - Current

Country Manager

Middle East Fuji LLC(Qatar)
01.2020 - 06.2022

Senior Technical Sales Engineer

Middle East Fuji LLC
04.2013 - 12.2019

Sales Engineer

Airblast Middle East L.L.C
12.2009 - 03.2013

Bachelor of Engineering - Mechanical Engineering

HKBK College of Engineering

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