Hi, I’m
SIBI MATHAI
Scarborough,ON
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
8
years of professional experience
Work History
Metro Inc
Associate
04.2023 - Current
Job overview
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction 'Managed over 50 customer calls per day.'
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Standard Chartered Bank
Business Development Manager
04.2021 - 03.2023
Job overview
- Reached out to potential customers via telephone, email, and in-person inquiries 'Managed over 8 Appointment calls per day.'
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Educate customers by providing relevant insights and expert advice, ensuring their understanding of products/services
American Express Banking Corp
Territory Manager - Sales and Service
10.2015 - 03.2021
Job overview
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Planned and conducted weekly sales meetings to keep sales representatives up-to-date on new Credit Card Policies and strategies.
- Served customers with knowledgeable, friendly support at every stage of Application process.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Education
Institute of Management Research Maharashtra India
MBA from Marketing
07.2015
University Overview
- Organizational Leadership and Management Effectiveness, Square Circle Jalgaon India, 2014
International Institute of Hotel ManagementKolkata India
Bachelor of Arts from Hospitality Management
06.2012
University Overview
- Industrial Training, Maradiva Villa Resort and Spa Mauritius, 2011
Skills
- Handheld Computer Device Software
- Flexible Hours
- POS System Operations
- Excellent Written and Verbal Communication
- Customer Engagement
- Customer Interaction
- Sales Expertise
- Available Nights, Weekends and Holidays
- Time Management
- Cash Handling
- Point of sale operation
- Mail handling
- Customer Relationship Management
- Customer Service
- Investment Product Sales
- Verbal and Written Communication
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate
Metro Inc
04.2023 - Current
Business Development Manager
Standard Chartered Bank
04.2021 - 03.2023
Territory Manager - Sales and Service
American Express Banking Corp
10.2015 - 03.2021
Institute of Management Research
MBA from Marketing
International Institute of Hotel Management
Bachelor of Arts from Hospitality Management
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