SIBANGJIT DAS
Supply Chain
Kamloops,BC
Summary
Insightful professional with experience in directing and improving operations through strategic planning. An efficient communicator ensuring effective employee motivational strategies and strong policy enforcement. Proficient in best practices of e-commerce reverse logistics, warehouse operations, inventory planning, seaport operations, logistics, and regulatory requirements of export and import operations. Experienced manager with strong execution capabilities and an analytical approach to business planning and day-to-day problem-solving.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Special Service Associate
The Home Depot
01.2022 - Current
- Provide primary customer support and returns processing to internal and external customers.
- Monitor customer curb-side orders and ensure their fulfillment within the prescribed time of 5 minutes.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Follow-through on all critical inter-departmental and customer escalations to increase customer retention rates.
- Monitored third-party delivery vendors in achieving delivery schedules and processing targets.
Assistant Manager
Flipkart Internet Private Limited
10.2019 - 12.2021
- Reduced dead inventory level to less than 10% at warehouses for enhanced inventory control by categorizing and focusing on the slow and non-moving stock.
- Created monthly demand forecasting and ensured alignment of vendor base and 3PL delivery partners according to demand planning in a deadline-driven environment.
- Implemented process improvement for 6 returns centers to optimize KPIs, and productivity, resulting in the achievement of a 110% month-on-month target for FY 2020-21.
- Collected e-commerce logistics data and performed statistical analyses to forecast sales and operations planning in sync with the S&OP team.
- Evaluated current operational strategies and recommend improvements.
- Headed weekly and monthly reviews with operational, inventory and cost reports for the management.
Deputy Manager
Axis Bank Limited
08.2017 - 08.2019
- Handled corporate branch banking operations in accordance with prescribed regulations and internal time frames.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors with zero errors.
- Boosted sales and customer loyalty through incentive programs, cross and up-selling, reviewing customer feedback, and maintaining frequent communication.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Supply Chain Executive
Ctouch Products Pvt. Ltd.
11.2016 - 07.2017
- Used Magento to track order and goods status from origin to delivery, resulting in on-time delivery.
- Negotiated prices and executed contracts with suppliers and customers.
- Managed 3PL delivery partners and vendors to ensure timely fulfillment of website orders.
- Ensured efficient supplier management cycle by adhering to timelines of order to payment.
Team Lead
Flipkart Internet Pvt. Ltd.
07.2015 - 10.2016
- Managed leave requests and absences and arranged covers to facilitate the smooth flow of fulfillment center operations.
- Monitored team performance by tracking "dock to stock time" and "turn-around time" and provided constructive feedback to increase productivity and maintain quality standards.
- Directed and supervised a team of 20 engaged in the verification of rejected products and development methods to reduce the stock rejection percentage.
- Responsible for adhering to SOPs and quality standards and ensuring ZERO non-compliance.
Assistant Logistics Officer
Indian Metals & Ferro Alloys Ltd.
11.2012 - 07.2015
- Monitored the performance of day-to-day logistics plans and material movement through roads, railways, and sea ports.
- Responsible for coordinating with the finance department for fund allocation and timely release of payments to vendors and service providers.
- Coordinated with transporters, seaport surveyors, shipping agencies, CHA and C&F agents, and 3PL vendor for ensuring uninterrupted logistical support to Ferro Alloys Business Unit.
- Responsible for adhering to all statutory and customs clearances exclusively in case of import and export bulk cargo in conjunction with C&F agents and taxation team.
- Maintained logistics cost data and ensured a reduction of 10% in freight and shipping charges.
- Resolved shipping discrepancies by coordinating customer and C&F agents.
Education
MBA -
Thompson Rivers University
Kamloops, Canada 01.2022 - 08.2024
Post Graduate Diploma - Management
IILM Institute For Higher Education
Gurgaon, India 04.2010 - 03.2012
BBA -
Utkal University
Bhubaneswar, India 04.2007 - 03.2010
Skills
- Strategic Planning
- Logistics Operations
- 3PL and Vendor Management
- Reverse Logistics
- Inventory Management and Planning
- Returns and Exchanges
- Shipping and Delivery
- E-commerce Fulfillment
- MS Office (Word, Excel, PowerPoint)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Timeline
MBA -
Thompson Rivers University
01.2022 - 08.2024
Special Service Associate
The Home Depot
01.2022 - Current
Assistant Manager
Flipkart Internet Private Limited
10.2019 - 12.2021
Deputy Manager
Axis Bank Limited
08.2017 - 08.2019
Supply Chain Executive
Ctouch Products Pvt. Ltd.
11.2016 - 07.2017
Team Lead
Flipkart Internet Pvt. Ltd.
07.2015 - 10.2016
Assistant Logistics Officer
Indian Metals & Ferro Alloys Ltd.
11.2012 - 07.2015
Post Graduate Diploma - Management
IILM Institute For Higher Education
04.2010 - 03.2012
BBA -
Utkal University
04.2007 - 03.2010
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