Sibangjit Das
Kamloops,BC
Summary
Supply chain leader with 10+ years of experience in warehousing, e-commerce, and logistics. Demonstrated success in optimizing operations and reducing costs while developing high-performing teams. Strong problem-solving skills and effective communication abilities enhance adaptability in diverse situations.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
The Home Depot
Kamloops, Canada
01.2022 - Current
- Led the order fulfillment team to meet last-mile delivery schedules, achieving 100% on-time customer pickup ratings.
- Optimized resources to achieve 2-hour express order readiness, with a 90% on-time fulfillment rate.
- Promoted a culture of safety by coaching associates on safe work practices.
- Continuously coached department associates on service protocols, achieving 100% customer interaction ratings.
- Successfully executed off-the-shelf merchandising plan for the seasonal and paint departments.
Assistant Manager Operations
Flipkart Internet Private Limited
Bengaluru, India
10.2019 - 12.2021
- Directed returns, inventory liquidation, and generated $12 million in monthly revenue.
- Achieved over 90% return order fulfillment by coordinating with cross-functional teams and external partners.
- Maintained returns inventory at 26% by implementing strict count schedules, aligned with shelf space limits.
- Collaborated on quarterly budgets to plan liquidation volumes based on current and forecasted inventory.
Senior Executive Supply Chain
Ctouch Products Pvt.Ltd
Hyderabad, India
10.2016 - 08.2017
- Designed efficient warehouse layouts, cutting order-picking time, and reducing order-to-delivery timelines by 2 days.
- Strategically developed and enforced SOPs for safety, procurement, order management, and warehouse operations.
- Prepared and analyzed warehouse and operations health reports to monitor warehouse efficiency.
Education
MBA - Supply Chain Management
Thompson Rivers University
Kamloops, Canada03-2025
Skills
- Operations management
- Warehouse operations
- Supply chain management
- Vendor relationship management
- Customer service
- Project management
- Cross-functional collaboration
- Process optimization
- Continuous improvement
- Cost optimization
- Logistics management
- Budgeting and forecasting
- Team leadership
- Conflict resolution
- Risk management
- Time management
- Calm under pressure
- Microsoft Office
- SAP software
- JIRA
- Tableau
Projects
- Executed quarterly off-shelf merchandising in line with promotional campaigns, enhancing in-store customer experience and product visibility.
- Designed and implemented a vendor management scorecard with a 5-point rating system and open feedback channel to monitor and improve corporate vendor purchase satisfaction.
- Developed an MIS reporting system to track transportation transaction costs, enabling data-driven decision-making and improving cost control.
Accomplishments
- Led as Acting Department Supervisor, boosting customer pickup rating by 15% through process improvements and team coaching.
- Cleared 110K units of dead and slow-moving inventory within 2 months, reducing overall returns inventory by 26%.
- Launched and scaled supply chain operations for a B2C e-commerce start-up, generating $60K in first-month revenue and achieving 200% YoY growth.
Affiliations
- Led fundraiser campaign "Orange Door" to support homeless youth at The Home Depot, Kamloops, and raised over $5,600.
- Volunteering at Kamloops Film Society, Kamloops to coordinate and raise funds to support local theater artists.
- Volunteered at the Kamloops Multicultural Society, Kamloops, and facilitated logistics and vendor management for the community events.
Timeline
Customer Service Associate
The Home Depot
01.2022 - Current
Assistant Manager Operations
Flipkart Internet Private Limited
10.2019 - 12.2021
Senior Executive Supply Chain
Ctouch Products Pvt.Ltd
10.2016 - 08.2017
MBA - Supply Chain Management
Thompson Rivers University
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