Sib Shaw
Maple Ridge,Canada
Summary
Hospitality executive with 30 years of diverse experience across hotels, cruise lines, retail, catering, supportive housing, assisted living, independent living, and long-term care (LTC). Bringing over 15 years of senior leadership experience with expertise in policy creation, HR, budgeting, and operational excellence. Certified Nutrition Manager with a degree in Hotel Management and comprehensive knowledge of unionized environments. Recognized for achieving high compliance standards, creating effective policies, and reducing operational costs through strategic management and process improvement.
Overview
29
29
years of professional experience
Work History
Director of Operations
Three Links Care Centre
08.2024 - Current
- Lead operations for Food Services, Housekeeping, Laundry, Maintenance, and Facility Management.
- Created and implemented HR, safety, and operational policies ensuring compliance and efficiency.
- Directed budgeting, forecasting, and resource allocation, reducing operational costs.
- Negotiated contracts to increase efficiency and reduce costs.
- Participated in AGM, strategic planning, and essential services planning during strike/lockouts.
Director of Support Services
Evergreen Campus of Care – LTC, AL, IL, WestCana Services Inc
09.2017 - 08.2024
- Oversaw activities and services across Food Services, Housekeeping, Laundry, and Facility Management.
- Developed and implemented policies and procedures for compliance with Accreditation standards.
- Managed budgets, audits, and capital projects with focus on operational excellence.
- Led HR initiatives including training, performance management, and conflict resolution.
Executive Chef – Multi-Site
Dana Hospitality
07.2015 - 09.2017
- Directed multi-site operations including HR, compliance, and budgeting.
- Developed policies for food safety and staff training, improving compliance.
Store Manager
Walmart Supercenter
05.2011 - 07.2015
- Led a workforce of 300 staff and 10 managers, driving employee engagement.
- Managed payroll, operations, merchandising, and financial performance.
Early Career
Various Employers
01.1997 - 01.2010
- Held progressive culinary and operations management roles.
- Gained foundational expertise in compliance, training, and team leadership.
Education
Leading from Inside Out
Safecare BC
04.2024
FSM: Nutrition and Food Service Management
Algonquin College
03.2023
Hotel Management & Catering Technology
NIPS School of Hotel Management
01.1997
Certificate - Computer Fundamentals
Webel Informatics
01.1997
Skills
- Hospitality Operations – Expert in managing operations across hotels, cruise lines, and LTC facilities
- Strategic Leadership – 15 years in senior leadership roles, creating policies and guiding large teams
- Customer Retention – Skilled in building loyalty and satisfaction
- KPI Monitoring – Experienced in data-driven performance improvements
- Conflict Resolution – Strong record in grievance handling and labour relations
- Regulatory Compliance – Ensures adherence to health, safety, and industry standards
- Vendor & Contract Management – Proficient in negotiations and supplier relationships
- Budget Management – Oversight of multi-million-dollar budgets with cost-saving initiatives
- Process & Policy Implementation – Developing HR, safety, and operational policies for efficiency
Accomplishments
- Achieved COR certification by completing an Occupational Health & Safety Audit.
- Achieved 100% compliance in Accreditation Canada 2022.
- Supervised teams of 100–300 staff members, with 10 direct reports.
- Implemented safety awareness programs reducing lost workdays to 2.
- Managed WCB claims, reducing lost time through GRTW education.
Affiliations
- President, Pacific Society of Nutrition Management | Oct 2023 – Present
- Member, Board of Directors, Pioneer Community Living Association (PCLA) | Jul 2025 – Present
- President, Strata Council – HQ Dwell, Thrive, Domain, Surrey | Mar 2022 – May 2025
- Vice President, Strata Council – Maverick, Surrey | Jun 2021 – Present
- Provided governance oversight, created community policies, managed budgets, and resolved HR and operational challenges in non-profit, housing, and professional association environments.
Timeline
Director of Operations
Three Links Care Centre
08.2024 - Current
Director of Support Services
Evergreen Campus of Care – LTC, AL, IL, WestCana Services Inc
09.2017 - 08.2024
Executive Chef – Multi-Site
Dana Hospitality
07.2015 - 09.2017
Store Manager
Walmart Supercenter
05.2011 - 07.2015
Early Career
Various Employers
01.1997 - 01.2010
FSM: Nutrition and Food Service Management
Algonquin College
Hotel Management & Catering Technology
NIPS School of Hotel Management
Certificate - Computer Fundamentals
Webel Informatics
Leading from Inside Out
Safecare BC
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