Sianna Martinez
Ontario
Summary
Dynamic professional with a proven track record at AAA Auto Club Group, enhancing customer satisfaction through expert problem-solving and efficient emergency response. Skilled in documentation management and fluent bilingualism, I excel in fostering cross-functional collaboration and streamlining processes, significantly improving performance and service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Roadside Specialist
AAA Auto Club Group
01.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Handled escalated calls with empathy and professionalism, resolving complex issues while maintaining a positive rapport with customers.
- Maintained punctuality, reliability, and professionalism in all interactions with customers, coworkers, and service providers.
- Streamlined communication channels among drivers, service providers, customers by implementing standardized procedures for information sharing during emergencies.
- Reduced response times by streamlining the dispatch process through effective communication and coordination between emergency responders and motorists.
Medical Assistant/Receptionist
Advanced Urgent Care Center
02.2019 - 12.2021
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Facilitated communication among healthcare team members by diligently transcribing physician orders into patient charts or EHRs as required.
- Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
- Managed billing processes accurately, minimizing discrepancies and improving revenue collection rates for the practice.
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
- Supported clinical team during emergencies by assisting with first aid measures or coordinating additional help when necessary.
Restaurant Waiter
Mucho Gusto Peruvian Cuisine
10.2017 - 01.2019
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Education
High School Diploma -
Upland High School
Upland, CA06.2018
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Emergency response
- Coaching and mentoring
- Fluent bilingualism
Certification
- CPR/AED Certification
- Certified Home Health Aide (CHHA) - National Association for Home Care & Hospice.
- First Aid Certification - American Red Cross.
Timeline
Roadside Specialist
AAA Auto Club Group
01.2021 - Current
Medical Assistant/Receptionist
Advanced Urgent Care Center
02.2019 - 12.2021
Restaurant Waiter
Mucho Gusto Peruvian Cuisine
10.2017 - 01.2019
- CPR/AED Certification
- Certified Home Health Aide (CHHA) - National Association for Home Care & Hospice.
- First Aid Certification - American Red Cross.
High School Diploma -
Upland High School
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