Sianna Cortez

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Improved store atmosphere with thorough and prompt cleaning of checkout area.
• Fostered positive customer relations by resolving complaints and inquiries promptly.
• Strengthened team morale and cooperation by assisting coworkers during peak hours.
• Handled cash with high accuracy and took care to check bills for fraud.
• Used POS system to enter orders, process payments and issue receipts.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Processed refunds and exchanges in accordance with company policy.
• Maintained current knowledge of store promotions and highlighted sales to customers.

• Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
• Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
• Gave animals proper attention to promote secure environment in owner's absence.
• Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
• Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
• Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.

Maintained clean and organized work area while providing directional assistance.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.