SI CHENG
Toronto
Summary
Dedicated and compassionate service worker with experience in customer interactions, ready to embrace new challenges. Committed to learning and applying problem-solving skills to support the development and well-being of children and help teams succeed.
Overview
1
1
year of professional experience
Work History
Picker
Hong Mall
01.2022 - 09.2022
- Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse
- Ensure order accuracy by diligently following pick sheets and double-checking items before packing
- Attention to detail, ensuring all orders were picked and prepared accurately according to customer specifications
Service And Cashier
Cuppa Tea
07.2021 - 10.2021
- Created quality beverages for customers following recipes and presentation standards
- Served beverages promptly with focused attention to customer needs
- Answered customers' questions, recommended items and recorded order information
Service
Laojiumen Hotpot
07.2021 - 09.2021
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Stayed up-to-date on menu changes to help customers make food choices
- Helped customers to place orders, manage bills and handle complimentary items
- Displayed enthusiasm and promoted excellent service to customers
Education
Bachelor of Science - Mathematics
University of Toronto
Toronto, ON12.2025
Skills
- Customer relationship management
- Problem solving
- Positive and Patience
- Flexible and Adaptable
Languages
English
Chinese (Mandarin)
Timeline
Picker
Hong Mall
01.2022 - 09.2022
Service And Cashier
Cuppa Tea
07.2021 - 10.2021
Service
Laojiumen Hotpot
07.2021 - 09.2021
Bachelor of Science - Mathematics
University of Toronto
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