Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shyvonne Hall

North York

Summary

Dynamic and detail-oriented professional with proven expertise in inventory and customer service at JD Smith. Skilled in data entry and problem-solving, I enhanced inventory accuracy and expedited order processing. Adept at utilizing Microsoft Excel and fostering team collaboration, I consistently deliver exceptional results in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Warehouse Inventory Clerk

JD Smith
09.2022 - 08.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted in annual physical inventory counts, demonstrating strong attention to detail and accuracy while verifying item counts against system records.
  • Reduced stock discrepancies by diligently investigating variances and making necessary adjustments to reflect accurate inventory levels.
  • Ensured workplace safety by maintaining a clean and organized workspace, adhering to company policies regarding storage and handling procedures.
  • Expedited order processing times with quick identification of product locations within the warehouse, utilizing barcode scanning technology and efficient search strategies.
  • Improved inventory accuracy by conducting regular audits and implementing effective tracking systems.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.

Data Entry Clerk/Dispatcher

Phoenix Logistics Inc.
01.2022 - 08.2022
  • Customer Service and Admin experience
  • Great multitasker, ability to handle deadlines under pressure
  • Able to work in a fast-paced environment
  • Team-oriented, role flexibility
  • Microsoft Office/Excel skills
  • Good Problem-solving and organizational skills, attention to detail
  • Updating E.T.A for Carriers using the Excel spreadsheet to keep all colleges informed on new information.
  • Provided Order Rating and Customer Billings
  • Tracking shipment using carriers website
  • Respond to customer inquiries and requests via telephone, email, and chat in a timely manner

Barista

Aroma Espresso Bar Barista
07.2018 - 01.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote a positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Baking knowledge & food handing experience.
  • Served drinks and food in accordance with health codes and café standards.
  • Trusted to open and close the store
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Barista

Starbucks
03.2020 - 02.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Prepare coffee and tea beverages for customers
  • Recommend the coffeehouse's products to undecided clientele
  • Upselling Starbucks merchandise and a purchasable coffee beans
  • Restocking baked goods and sandwiches from the freezer
  • Clean the store during downtime as needed
  • Cash handling and accurately record customer order information
  • Resolve customer complaints quickly and efficiently as they arise.
  • Contributed to a positive team environment through effective communication skills with colleagues.

Cashier

Nofrills
02.2019 - 08.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Discounted purchases by redeeming coupons.
  • Stocked, tagged and displayed merchandise as required.
  • Memorized code numbers for Fruits, Vegetables and Bread

Education

Highschool -

Sir John A. McDonald
Waterloo, ON
2016

Skills

  • Warehouse safety
  • Shipping and receiving
  • Packaging and labeling
  • Client engagement
  • Organizational skills
  • Data entry
  • Billing
  • Microsoft Excel
  • Attention to detail
  • Time management
  • Above average typing speed
  • File management
  • Problem-solving
  • Order processing
  • Resourceful
  • Cash handling
  • Cleanliness
  • Team leadership
  • Espresso machine operation
  • Safe food handling
  • Beverage preparation
  • POS systems
  • Product upselling
  • Excellent math skills

Languages

English
Full Professional

Timeline

Warehouse Inventory Clerk

JD Smith
09.2022 - 08.2023

Data Entry Clerk/Dispatcher

Phoenix Logistics Inc.
01.2022 - 08.2022

Barista

Starbucks
03.2020 - 02.2021

Cashier

Nofrills
02.2019 - 08.2019

Barista

Aroma Espresso Bar Barista
07.2018 - 01.2022

Highschool -

Sir John A. McDonald

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Shyvonne Hall