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Shyreisha Wright
Los Angeles
Work Preference
Summary
Dedicated Home Help Aide with expertise in personal care and medical assistance. Enhances client well-being through effective meal preparation, medication management, and mobility support. Demonstrates strong communication and crisis management skills while fostering safe, dignified environments. Proven track record of supporting independence and comfort, ensuring cleanliness, and coordinating appointments under the supervision of registered nurses. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
7
7
years of professional experience
Work History
Home Help Aide
IHSS In Home Support Services
Lancaster
09.2019 - Current
- Assisted clients with daily living activities and personal care.
- Monitored medication intake of clients and ensured adherence to prescribed dosage schedules.
- Adapted care plans to align with individual client requirements and health conditions, enhancing personalized support.
- Implemented safety measures to ensure a secure living environment for clients.
- Provided companionship and emotional support to clients in their homes.
- Communicated client needs and preferences to family members to ensure holistic care.
- Collaborated with healthcare professionals to coordinate client services and support.
- Trained new aides on best practices for personal care and client interaction to improve service quality.
- Transported clients to medical appointments or social activities.
- Adhered strictly to all laws governing the rights of patients receiving home health services.
Customer Service Representative
State Farm
Canyon Country
03.2023 - 10.2025
- Resolved customer complaints using effective communication and problem-solving to enhance customer satisfaction.
- Explained insurance products and services to customers effectively.
- Cultivated strong customer relationships to drive repeat business and loyalty.
- Assisted clients with policy inquiries and claims processing.
- Utilized CRM software to track customer interactions and feedback.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided training and support to new customer service representatives.
- Ensured accurate documentation of client information and transactions.
- Maintained knowledge of industry regulations and State Farm policies.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Office Administrative Assistant
Wright-Scott Sheila MD
Palmdale
05.2021 - 07.2023
- Managed appointment scheduling for patients and medical staff efficiently.
- Organized and maintained confidential patient records and documentation accurately.
- Assisted with billing processes and insurance claims submission to support accurate and efficient reimbursements.
- Coordinated communication between medical professionals and patients to ensure timely information exchange.
- Utilized office software to track inventory and supply orders regularly.
- Supported new staff onboarding by providing training on office procedures.
- Handled incoming calls and inquiries, providing accurate information and ensuring a positive experience for callers.
- Organized and maintained filing systems, both paper and electronic.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Responded promptly to customer inquiries via email or phone.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL08-2025
Bachelor of Science - Applied Behavior Analysis
University of Arizona Global Campus
Tucson, AZ05-2026
Skills
- Patient support
- Mobility assistance
- Physical mobility support
- Personal care
- Medication reminders
- Health monitoring
- First aid proficiency
- Safety awareness
- Time management
- Data organization
- Client communication
- Memory support
- Emotional support
- Medical coding
- Effective communication
- Office administration
- Customer service
- Problem solving
Languages
English
Professional
Timeline
Customer Service Representative
State Farm
03.2023 - 10.2025
Office Administrative Assistant
Wright-Scott Sheila MD
05.2021 - 07.2023
Home Help Aide
IHSS In Home Support Services
09.2019 - Current
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Bachelor of Science - Applied Behavior Analysis
University of Arizona Global Campus